Last updated:Today at 16:15
Train companies affected:CrossCountry, East Midlands Railway
Last updated:Today at 10:58
Train companies affected:South Western Railway
Christchurch station, Stour Road, Christchurch, Dorset, BH23 1PL
The ticket office is located on Platform 2.
Ticket Vending Machines are located outside the main entrance.
Yes
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
No
Yes
Christchurch ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons
No
Yes
Customer Help points are located on every platform
Please contact our Customer Service Centre on 0345 6000 650
No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Christchurch.
Yes
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards Weymouth). There is level access from Clarendon Road to Platform 2 (for trains towards London Waterloo) via a separate entrance. The step-free route between platforms is approximately 475m via the street.
No
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
Yes
Platform 2
Heated waiting rooms on each platform. Seating is compliant with code of practice.
Yes
No
No
Yes
2 spaces
No
No
Yes
Customer Help points are located on every platform
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives.
Yes
The toilets are located on Platform 2. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Yes
Platform 2
No
Heated waiting rooms on each platform. Seating is compliant with code of practice.
Yes
65 spaces
2 spaces
No
Yes
No
Parking charges apply
RingGo Code 77495.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £3.00.
Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £9.00.
No
No
Yes
Find WiFi Hotspots around Christchurch station
44 spaces
2 lockers plus an additional 120 cycle spaces
Lockers, Stands & Racks
Yes
Yes
There are no cycle hire facilities at this station
Stour Road bus stop outside of station
Information to plan your onward journey is available in a printable format here