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Last updated:Today at 11:42
Train companies affected:National Rail

Chertsey (CHY)

Chertsey station, Guildford Street, Chertsey, Surrey, KT16 9BG

The ticket office at Chertsey will be closed on Monday 25, Tuesday 26, Thursday 28, Friday 29 and Saturday 30 March 2024.

The ticket office at Chertsey will be closed on Monday 1 and Saturday 6 April 2024.

Live trains

Radio buttons live-trains-finder-type

Lift status

There are no lifts at this station.

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:30 - 12:00
  • Opening Hours Saturday: 10:00 - 13:00
  • Opening Hours Sunday: No
Location

The ticket office is located on Platform 1.

A Ticket Vending Machine is located outside the main entrance.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Chertsey ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:30 - 12:00
  • Information Services Opening Times Saturday: 10:00 - 13:00
  • Information Services Opening Times Sunday: No

Staff Help Available

Yes

Customer Help Points

Yes

Customer Help points are located on every platform

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Chertsey.

CCTV at the Station

Yes

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

Step-free category B1 Station. Level access to Platform 1 (for trains towards Weybridge). Step-free access to Platform 2 (for trains towards Virginia Water) via separate entrance and short ramp at approx 1:9 gradient. Step-free access between platforms via level crossing (full barrier).

Ticket barriers and gates

No

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

N/A

Waiting rooms
  • Waiting rooms Monday to Friday: 06:30 - 12:00
  • Waiting rooms Saturday: 10:00 - 13:00
  • Waiting rooms Sunday: No
  • Waiting rooms Public Holidays: 10:00 - 13:00

Heated area within the booking hall. Seating is compliant with code of practice.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

1 spaces

Accessible car park equipment

No

Staff Help

Staff help available

Yes

Customer Help Points and Meeting Point

Yes

Customer Help points are located on every platform

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Toilets

No

Accessible Toilets

No

N/A

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Friday: 06:30 - 12:00
  • Waiting Rooms Saturday: 10:00 - 13:00
  • Waiting Rooms Sunday: No
  • Waiting Rooms Public Holidays: 10:00 - 13:00

Heated area within the booking hall. Seating is compliant with code of practice.

Seating Area

Yes

Spaces

19 spaces

Accessible spaces

1 space

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £2.70
  • Rate per day £5.50
  • Rate on Saturday £2.70
  • Rate on Sunday £2.00
  • Rate per week £21.90
  • Rate per month £77.70
  • Rate per 3 months £233.10
  • Rate per year £777.00

Notes

RingGo Code 77467.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £2.70.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £8.10.



Refreshment Facilities

Yes

Bicycle Storage

Spaces

16 spaces

Type of Storage

Racks

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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