Colchester (COL)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee Shop Coffee kiosk Vending machines -
ATM machine
ATM machine -
Toilets
Toilets The toilets are located on all platforms. The accessible (radar key) toilets are located on Platforms 2 and 4 -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shops News agent Dry cleaner Passport Photo Booth
Colchester
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Compound,Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
-
Situated by the South entrance, and in the main car park by the North entrance.
A secure 134-space cycle compound is also available (key fob required, speak to station staff for availability).
- Storage spaces
- 554
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Web address
- http://www.ncp.co.uk
- Email address
- [email protected]
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 1373 with 24 accessible spaces available
-
14 accessible parking spaces in the main car park by the front of the station.
10 accessible parking spaces by the London-bound station entrance.
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £11.00
- Off peak rate
- £9.00
- Saturday rate
- £5.00
- Sunday rate
- £5.00
- Weekly rate
- £44.00
- Monthly rate
- £172.00
- 3 Monthly rate
- £490.00
- Annual rate
- £1716.00
- CCTV Coverage
- Yes
- Car Park
- Premium Bays
- Operator
- National Car Parks
- Phone number
- 0845 050 7080
- Opening hours
-
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 90 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Annual rate
- £2145.00
- CCTV Coverage
- Yes
- Onward travel information
-
Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map
- Taxi
-
Taxi rank at both entrances.
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
- Airport
-
Express CoachLink to Stansted Airport runs from outside the ticket office building. Further information: 0845 748 4950 (UK only)
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:00 - 22:00
Saturday 05:30 - 21:00
Sunday 06:00 - 21:00
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
-
Monday - Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Lost Property
- Yes
- Lost property phone line service
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- Yes
-
Colchester station has Secure Station Acreditation
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop at the bus stop by main station entrance
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Coffee Shop Coffee kiosk Vending machines
- Shops
- Yes
- Type of shops available
- News agent Dry cleaner Passport Photo Booth
- Toilets
- Yes
- Toilets Location
- The toilets are located on all platforms. The accessible (radar key) toilets are located on Platforms 2 and 4
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Assistance is provided by station staff during the hours of train service operation. Booking is recommended
- Staff help available opening times
-
Monday - Friday 04:30 - 23:15
Saturday 04:30 - 22:30
Sunday 06:10 - 23:15
24 hour Supervisor
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
This station has step free access to all platforms HOWEVER, PLEASE NOTE, people with restricted mobility are advised to arrive on the London bound side of the station as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall and it is quite a long and steep walking route to get from one side to the other.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is Customer Information Office platform 4.
- Wheelchairs available
- Yes
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