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Last updated:Today at 09:13
Train companies affected:South Western Railway

Colchester (COL)

Colchester [North] station, Station Approach Road, Colchester, Essex, CO1 1XD

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:00 - 22:00
  • Opening Hours Saturday: 05:30 - 21:00
  • Opening Hours Sunday: 06:00 - 21:00
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 04:00 - 00:30
  • Information Services Opening Times Saturday: 04:00 - 00:30
  • Information Services Opening Times Sunday: 06:00 - 00:30

This station is staffed 24/7 and is open during the hours shown above, with information from platform dispatch staff available during these times. Information from staff in the ticket office is available during ticket office opening hours.

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on one of the ticket machines at this station

Customer Help Points

No

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

This station has step free access to all platforms. However, customers with restricted mobility are advised to arrive on the London bound side of the station (which is accessed via the entrance off Station Way before the railway bridge), as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall. It is quite a long and steep walking route to get from one side of the station to the other.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on Platform 4.

Ticket barriers and gates

Yes

Colchester station has Secure Station Acreditation

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Friday: 04:00 - 23:00
  • Waiting rooms Saturday: 04:00 - 23:00
  • Waiting rooms Sunday: 06:00 - 23:00

The main waiting room is located next to the steps on Platforms 3 and 4 that lead to/from the underpass. There is another waiting room on Platforms 1 and 2, and this is available for customers to use between the hours of 04:00-00:30 Monday to Sunday.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

Colchester Car Park 1

24 spaces

Colchester Car Park 2

0 spaces

Colchester Car Park 1 

14 accessible parking spaces in the main car park by the front of the station.

10 accessible parking spaces by the London-bound station entrance.

Accessible car park equipment

Colchester Car Park 1

Colchester Car Park 2

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on one of the ticket machines at this station

Customer Help Points and Meeting Point

No

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

There are male and female toilets located in the station buildings on Platforms 1 and 2, and also on Platforms 3 and 4, just next to the steps that lead to/from the underpass. Accessible toilets are available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 04:00 - 00:30Saturday 04:00 - 00:30Sunday 06:00 - 00:30

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 04:00 - 23:00
  • Waiting Rooms Saturday: 04:00 - 23:00
  • Waiting Rooms Sunday: 06:00 - 23:00

The main waiting room is located next to the steps on Platforms 3 and 4 that lead to/from the underpass. There is another waiting room on Platforms 1 and 2, and this is available for customers to use between the hours of 04:00-00:30 Monday to Sunday.

Seating Area

Yes

Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

1373 spaces

Accessible spaces

24 spaces

14 accessible parking spaces in the main car park by the front of the station.

10 accessible parking spaces by the London-bound station entrance.

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £9.50
  • Rate per day £11.50
  • Rate on Saturday £5.20
  • Rate on Sunday £5.20
  • Rate per week £46.00
  • Rate per month £180.00
  • Rate per 3 months £515.00
  • Rate per year £1801.00
Notes

£10 Weekend fare (from 1000 Friday - 0400 Monday)

£81.00 Flexi ticket

Premium Bays

Car Parking Availability
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

90 spaces

Accessible spaces

0 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per year £2252.00

ATM

Yes

Refreshment Facilities

Yes

Coffeelink

Starbucks

Self-service vending machines providing cold drinks and snacks

Free water refill point located on Platform 2, near Coffeelink

Pay Phones

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

576 spaces

Type of Storage

Compounds, Stands & Racks

Location

There are 27 cycle stands and 60 cycle parking spaces located at the front of the main station carpark, near the taxi rank, along with a secure cycle parking compound providing 101 spaces. Opposite the entrance to the other side of the station (for trains towards London), there are 96 cycle parking spaces next to the accessible car parking bays, a further 20 cycle parking spaces further down the access road, and another secure cycle parking compound providing 144 spaces is next to the station building, adjacent to Platforms 4 and 5. The secure cycle parking areas require smartcard access - please speak with station staff for further details.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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