Colchester Town (CET)
Colchester Town station, St. Botolphs Circus, Colchester, Essex, CO2 7EF
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:10 - 20:15
- Opening Hours,Saturday: 07:00 - 18:45
- Opening Hours,Sunday: Unavailable
- Opening Hours,Public Holidays: Unavailable
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:10 - 20:15
- Information Services Opening Times,Saturday: 07:00 - 18:45
- Information Services Opening Times,Sunday: Unavailable
- Information Services Opening Times,Public Holidays: Unavailable
Information is available from the ticket office during scheduled opening hours. Help points at this station are available for customers to use 24/7.
Staff Help Available
- Staff Help Available,Monday to Friday: 06:10 - 20:15
- Staff Help Available,Saturday: 07:00 - 18:45
- Staff Help Available,Sunday: Unavailable
Assistance at this station is provided by a staff member during ticket office opening hours. Conductors are only available on services running to/from Walton-on-the-Naze. Services to/from London Liverpool Street are Driver Only Operation (DOO) and outside normal staffing hours for this station, customers are advised to travel to the nearest staffed station, Colchester. Booking is recommended.
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze) - At the entrance to the platform, fixed to the platform-facing wall of the station building
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday & Public Holidays: Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to the single platform for trains towards Colchester, London, and Walton-on-the-Naze.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
- Waiting rooms,Monday to Friday: 06:30 - 14:50
- Waiting rooms,Saturday: 07:30 - 14:50
- Waiting rooms,Sunday: Unavailable
- Waiting rooms,Public Holidays: Unavailable
The waiting room is located in the station building next to the ticket office, and is accessed from the station forecourt.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
0 spaces
Accessible car park equipment
Yes
There is one disabled parking space available at the station
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:10 - 20:15
- Staff help available,Saturday: 07:00 - 18:45
- Staff help available,Sunday: Unavailable
Assistance at this station is provided by a staff member during ticket office opening hours. Conductors are only available on services running to/from Walton-on-the-Naze. Services to/from London Liverpool Street are Driver Only Operation (DOO) and outside normal staffing hours for this station, customers are advised to travel to the nearest staffed station, Colchester. Booking is recommended.
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze) - At the entrance to the platform, fixed to the platform-facing wall of the station building
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Help Point location
Help Points are only available in limited locations
Toilets
- Toilets,Monday to Friday: 06:30 - 14:50
- Toilets,Saturday: 07:30 - 14:50
- Toilets,Sunday: Unavailable
- Toilets,Public Holidays: Unavailable
The toilets are located in the station building and are accessed via the waiting room. An accessible toilet is available in the female toilets, although a radar key is not required to access this facility. All toilets are scheduled to be open at the following times:
Monday - Friday: 06:30 - 14:50
Saturday: 07:30 - 14:50
Sunday & Public Holidays: Closed
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:30 - 14:50
- Waiting Rooms,Saturday: 07:30 - 14:50
- Waiting Rooms,Sunday: Unavailable
- Waiting Rooms,Public Holidays: Unavailable
The waiting room is located in the station building next to the ticket office, and is accessed from the station forecourt.
Seating Area
Available
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Accessible spaces
0 space
Accessible car park equipment
Yes
There is one disabled parking space available at the station
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Refreshment Facilities
Available
'Steam' kiosk serving hot and cold drinks, newspapers, confectionary, and pastries
Self-service vending machine providing cold drinks and snacks
Public Telephones
No
Public Wi-Fi
Available
Bicycle Storage
Spaces
20 spaces
Type of Storage
Stands
Location
There are five cycle stands on the station forecourt, nearly opposite the ticket office window. There is also a sheltered cycle parking area providing five stands located on Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze).
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
When emergency rail replacement is in operation for service disruption, we arrange for local First Bus Group bus routes (61, 62, 65, and 66) to accept railway ticket holders between Colchester North station, Colchester Town station, and Hythe station.
Colchester Town Station is around 5 minutes walk from Colchester Bus Station
