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Colchester Town (CET)

Colchester Town station, St. Botolphs Circus, Colchester, Essex, CO2 7EF

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 20:15
  • Opening Hours Saturday: 07:00 - 18:45
  • Opening Hours Sunday: No
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:10 - 20:15
  • Information Services Opening Times Saturday: 07:00 - 18:45
  • Information Services Opening Times Sunday: No

Information is available from the ticket office during scheduled opening hours. Help points at this station are available for customers to use 24/7.

Staff Help Available

  • Staff Help Available Monday to Friday: 06:10 - 20:15
  • Staff Help Available Saturday: 07:00 - 18:45
  • Staff Help Available Sunday: No

Assistance at this station is provided by a staff member during ticket office opening hours. Conductors are only available on services running to/from Walton-on-the-Naze. Services to/from London Liverpool Street are Driver Only Operation (DOO) and outside normal staffing hours for this station, customers are advised to travel to the nearest staffed station, Colchester. Booking is recommended.

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze) - At the entrance to the platform, fixed to the platform-facing wall of the station building

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to the single platform for trains towards Colchester, London, and Walton-on-the-Naze.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms
  • Waiting rooms Monday to Friday: 06:30 - 14:50
  • Waiting rooms Saturday: 07:30 - 14:50
  • Waiting rooms Sunday: No

The waiting room is located in the station building next to the ticket office, and is accessed from the station forecourt.

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

0 spaces

Accessible car park equipment

Yes

There is one disabled parking space available at the station

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:10 - 20:15
  • Staff help available Saturday: 07:00 - 18:45
  • Staff help available Sunday: No

Assistance at this station is provided by a staff member during ticket office opening hours. Conductors are only available on services running to/from Walton-on-the-Naze. Services to/from London Liverpool Street are Driver Only Operation (DOO) and outside normal staffing hours for this station, customers are advised to travel to the nearest staffed station, Colchester. Booking is recommended.

Customer Help Points and Meeting Point

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze) - At the entrance to the platform, fixed to the platform-facing wall of the station building

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

Yes

The toilets are located in the station building and are accessed via the waiting room. An accessible toilet is available in the female toilets, although a radar key is not required to access this facility. All toilets are scheduled to be open at the following times:

Monday - Friday 06:30 - 14:50
Saturday 07:30 - 14:50
Sunday Closed

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Friday: 06:30 - 14:50
  • Waiting Rooms Saturday: 07:30 - 14:50
  • Waiting Rooms Sunday: No

The waiting room is located in the station building next to the ticket office, and is accessed from the station forecourt.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Accessible spaces

0 space

Accessible car park equipment

Yes

There is one disabled parking space available at the station

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Refreshment Facilities

Yes

'Steam' kiosk serving hot and cold drinks, newspapers, confectionary, and pastries

Self-service vending machine providing cold drinks and snacks

Pay Phones

No

Public Wi-Fi

Yes

Bicycle Storage

Spaces

20 spaces

Type of Storage

Stands

Location

There are five cycle stands on the station forecourt, nearly opposite the ticket office window. There is also a sheltered cycle parking area providing five stands located on Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze).

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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