Last updated:Today at 00:03
Train companies affected:South Western Railway
Darsham (DSM)
Darsham station, Main Road (A12), near Darsham, Suffolk, IP17 3PN
Station Information
Ticket Office
Opening Hours
No
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
Staff Help Available
Yes
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp Assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Assistance meeting point is on the platform.
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Saxmundham, Woodbridge, and Ipswich) - At the entrance to this platform, fixed to a white post
Platform 2 (for trains towards Halesworth, Beccles, and Lowestoft) - At the entrance to this platform next to the blue smartcard validator, fixed to the bricked wall
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This station has step free access to both platforms from the A12 road, with approximately 30 metres between the two entrances which are either side of the level crossing.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
2 spaces
Accessible car park equipment
Yes
Please note that the station car park is located on the opposite side of the road from the station, and accessing either of the platforms involves crossing the busy A12 road.
Staff Help
Staff help available
Yes
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp Assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Assistance meeting point is on the platform.
Customer Help Points and Meeting Point
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Saxmundham, Woodbridge, and Ipswich) - At the entrance to this platform, fixed to a white post
Platform 2 (for trains towards Halesworth, Beccles, and Lowestoft) - At the entrance to this platform next to the blue smartcard validator, fixed to the bricked wall
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
30 spaces
Accessible spaces
2 spaces
Accessible car park equipment
Yes
Please note that the station car park is located on the opposite side of the road from the station, and accessing either of the platforms involves crossing the busy A12 road.
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £3.00
Refreshment Facilities
No
Pay Phones
No
Bicycle Storage
Spaces
11 spaces
Type of Storage
Lockers & Stands
Location
One cycle locker is at the entrance to Platform 2 (for trains towards Halesworth, Beccles, and Lowestoft) and one cycle stand is on the same platform, towards the far end of the covered waiting area.
There are also four cycle stands on Platform 1 (for trains towards Saxmundham, Woodbridge, and Ipswich), between the covered waiting area and the wooden bench on the platform.
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services do not serve this station. Customers are advised to use either Halesworth or Saxmundham stations for rail replacement services.
