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Derby (DBY)

Derby station, Railway Terrace, Derby, Derbyshire, DE1 2RU

The waiting room on platform 1 will be closed from 30 June to 19 July due to refurbishment works at Derby station.

The lifts are out of order between the concourse and the overbridge at Derby station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:00 - 21:00
  • Opening Hours,Saturday: 06:00 - 21:00
  • Opening Hours,Sunday: 07:00 - 21:00
Location

On the station concourse

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

You can load tickets onto your smartcard at this station.

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: Available
  • Information Services Opening Times,Saturday: Available
  • Information Services Opening Times,Sunday: Available

Staff Help Available

  • Staff Help Available,Monday to Friday: Available
  • Staff Help Available,Saturday: Available
  • Staff Help Available,Sunday: Available

Passenger Assistance meeting point is at the ticket gates.

Customer Help Points

Yes

Left Luggage

Unavailable

Lost Property

Available

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A step free station. This station has step free access. There are lifts to all platforms. There is a subway to platforms 2,3,4 and 5. Platforms 6 and 7 are accessed by lift only.

This station has tactile paving at the edges of all platforms and at the foot and top of stairwells.

Ticket barriers and gates

Available

Accessible ticket machines

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms
  • Waiting rooms,Monday to Friday: 04:55 - 22:45
  • Waiting rooms,Saturday: 04:55 - 22:45
  • Waiting rooms,Sunday: 06:20 - 23:00

The waiting room on platform 1 will be closed for refurbishment from 30th June 2025 for 4 weeks.

There are alternative waiting areas on all other platforms. You may need to speak to a member of staff to gain access through the barriers to alternative waiting rooms.

There are heated waiting rooms, along with sheltered platform waiting areas with accessible seating.

Seating area

Available

Wheelchairs available

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Accessible spaces

25 spaces

Accessible car park equipment

Yes

There is step free access from the car parks to the station.

Staff Help

Staff help available
  • Staff help available,Monday to Friday: Available
  • Staff help available,Saturday: Available
  • Staff help available,Sunday: Available

Passenger Assistance meeting point is at the ticket gates.

Customer Help Points

Yes

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

There are Help Points

Toilets

Available

The toilets are located on Platform 1, Platform 2/3 and Platform 4/6. The National key toilets are located on Platform 1, Platform 2/3 and Platform 4/6; these toilets are operated by a radar key. The radar key is available from Customer Reception upon request. Toilet opening times:

Weekdays (Mon - Fri) 04:55 : 22:45Saturday 04:55 : 22:45Sunday 06:20 : 23:00

Accessible Toilets

Available

Baby Changing

Available

Waiting Rooms

  • Waiting Rooms,Monday to Friday: 04:55 - 22:45
  • Waiting Rooms,Saturday: 04:55 - 22:45
  • Waiting Rooms,Sunday: 06:20 - 23:00

The waiting room on platform 1 will be closed for refurbishment from 30th June 2025 for 4 weeks.

There are alternative waiting areas on all other platforms. You may need to speak to a member of staff to gain access through the barriers to alternative waiting rooms.

There are heated waiting rooms, along with sheltered platform waiting areas with accessible seating.

Seating Area

Available

Sheltered waiting area

There is sheltered waiting

Operator

East Midlands Railway

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available
  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available

Spaces

568 spaces

Accessible spaces

25 spaces

Accessible car park equipment

Yes

There is step free access from the car parks to the station.

Impaired mobility set down/pick up points available

Available

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £7.50
  • Rate per day £15.00
  • Rate on Saturday £7.50
  • Rate on Sunday £7.50
  • Rate per week £45.00
  • Rate per month £150.00
  • Rate per 3 months £405.00
  • Rate per year £1500.00

ATM

Available

Refreshment Facilities

Available

Shops

Available

Public Telephones

No

Public Wi-Fi

Available

Yes

Post Boxes

Available

Bicycle Storage

Spaces

204 spaces

Type of Storage

Racks

Location

Located in North Car Park

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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