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Last updated:Today at 04:05
Train companies affected:National Rail
Last updated:Today at 03:11
Train companies affected:South Western Railway

Dullingham (DUL)

Dullingham station, Station Road, Dullingham, Suffolk, CB8 8UP

Customers are advised that very few train services are scheduled to use Platform 1 at this station, with the vast majority of services (towards both Cambridge and Ipswich) using Platform 2. Please check the departure screen at this station to ensure that you are waiting on the correct platform.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

No

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens

Staff Help Available

Yes

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight (but not ramp assistance - see the step-free access note below)

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using the Help Point at this station

Assistance meeting point is on the platform.

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Platform 2 (for trains towards both Cambridge and Ipswich), behind the ticket machine and in between the signal box and the level crossing gates, fixed to the grey post beneath the customer information screen

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

This station has step free access to both platforms from Station Road, with approximately 10-15 metres between the two entrances which are either side of the level crossing. However the height and width of the platforms at this station means that boarding ramps cannot be provided.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

No

Accessible Toilets

No

Waiting rooms

No

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

1 spaces

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Staff Help

Staff help available

Yes

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight (but not ramp assistance - see the step-free access note below)

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using the Help Point at this station

Assistance meeting point is on the platform.

Customer Help Points and Meeting Point

Yes

Help points can be found at the following location(s):

  • Platform 2 (for trains towards both Cambridge and Ipswich), behind the ticket machine and in between the signal box and the level crossing gates, fixed to the grey post beneath the customer information screen

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

12 spaces

Accessible spaces

1 space

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £3.00

Refreshment Facilities

No

Bicycle Storage

Spaces

28 spaces

Type of Storage

Racks

Location

There are two cycle shelters, with a total of 28 wheel racks, located in the station car park.

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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