East Croydon (ECR)
East Croydon station, Station Approach, Croydon, Greater London, CR0 1LF
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: Available
- Opening Hours,Saturday: Available
- Opening Hours,Sunday: Available
London Fare Zone
Zone 5
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday: Available
- Information Services Opening Times,Sunday: Available
Staff Help Available
- Staff Help Available,Monday to Friday: Available
- Staff Help Available,Saturday: Available
- Staff Help Available,Sunday: Available
Customer Help Points
Yes
The Assistance Meeting Point is by the Information Point on the station concourse.
Left Luggage
Unavailable
Lost Property
Available
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This is a Category B1 station: Step Free access to all platforms.
Access to all platforms via long (approx. 60 metres) steep (approx. 1:10 gradient) ramps from main entrance/concourse at all times.
Lift access is available to all platforms via the Lansdowne Road/Dingwall Road entrance 0600-0000.
The Assistance Meeting Point is the by Information Point on station concourse.
Ticket barriers and gates
Available
Accessible ticket machines
Available
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
A staff-operated ramp is required for step-free access between train and platform at this station.
Accessible Toilets
Available
Toilets may only be available during staffed hours at some locations.
Accessible toilets at this station are accessed using a RADAR key.
Waiting rooms
Available
There are heated waiting rooms and covered waiting areas on each platform available 24 hours a day.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Located on the east side of the station entrance.
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The bay(s) a the drop-off and/or pick-up point and/or waiting area is/are less than is 2.4m wide by 4.8m
Number of set-down/ pick-up spaces
There is space for more than 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: Available
- Staff help available,Saturday: Available
- Staff help available,Sunday: Available
Customer Help Points
Yes
The Assistance Meeting Point is by the Information Point on the station concourse.
Helpline
- Helpline,Monday to Sunday: Available
The assisted helpline is not available on Christmas Day.
Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Help Point location
Help Points are available inside and outside this station
Toilets
Available
Accessible Toilets
Available
Toilets may only be available during staffed hours at some locations.
Accessible toilets at this station are accessed using a RADAR key.
Baby Changing
Available
Facilties may only be available when the station is staffed.
Waiting Rooms
Available
There are heated waiting rooms and covered waiting areas on each platform available 24 hours a day.
Seating Area
Available
ATM
Available
Located outside the front of the station.
Refreshment Facilities
Available
Shops
Available
Public Telephones
No
Public Wi-Fi
Unavailable
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.
Bicycle Storage
Spaces
40 spaces
Type of Storage
Stands
Location
Located by the station entrance, opposite Platform 6.
Cycles are left at owners risk. Abandoned cycles may be removed.
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
Yes, located by on the east side of the station entrance.
Information to plan your onward journey is available in the “Onward Travel Information Map” within the map section below.