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East Dulwich (EDW)

East Dulwich station, Grove Vale, East Dulwich, London, SE22 8EF

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Thursday: 05:40 - 00:20
  • Opening Hours Friday: 05:40 - 00:50
  • Opening Hours Saturday to Sunday: 07:00 - 00:00
London Fare Zone

Zone 2

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Thursday: 05:40 - 00:20
  • Information Services Opening Times Friday: 05:40 - 00:50
  • Information Services Opening Times Saturday to Sunday: 07:00 - 00:00

Staff Help Available

  • Staff Help Available Monday to Thursday: 05:40 - 00:20
  • Staff Help Available Friday: 05:40 - 00:50
  • Staff Help Available Saturday to Sunday: 07:00 - 00:00

Customer Help Points

Yes

The Assistance Meeting Point is by the Help Point on platform 1.

Luggage Storage

No

Lost Property

Yes

If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.

Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

This is a Category B2 station: Steep ramp to platform 1 (to London Bridge). Steep ramp to platform 2 (to Tulse Hill). Ramps are longer than 400m/above 1:10 gradient.

The Assistance Meeting Point is by the Help Point on platform 1.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Ticket barriers and gates

No

Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available between the first and last trains of the day.

Alternatively, you can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0800 138 1016

  • Textphone: 0800 138 1018

Accessible Toilets

No

Waiting rooms

Yes

There are unheated waiting areas available on platforms 1 and 2.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

No dedicated area

Staff Help

Staff help available
  • Staff help available Monday to Thursday: 05:40 - 00:20
  • Staff help available Friday: 05:40 - 00:50
  • Staff help available Saturday to Sunday: 07:00 - 00:00
Customer Help Points and Meeting Point

Yes

The Assistance Meeting Point is by the Help Point on platform 1.

Helpline
  • Helpline Monday to Sunday: Yes

The assisted helpline is not available on Christmas Day.

0800 138 1016

Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

There are unheated waiting areas available on platforms 1 and 2.

Seating Area

Yes

Refreshment Facilities

No

Pay Phones

Yes

Public Wi-Fi

No

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.

Bicycle Storage

Spaces

16 spaces

Type of Storage

Stands

Location

Located by the entrance to platform 1.

Cycles are left at owners risk. Abandoned cycles may be removed.

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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