East Tilbury (ETL)
East Tilbury station, Princess Margaret Road, East Tilbury, Essex, RM18 8SB
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:15 - 12:20
- Opening Hours,Saturday: 07:30 - 13:15
- Opening Hours,Sunday: Unavailable
Location
Platform 1
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Customer Service Staff
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:15 - 10:45
- Information Services Opening Times,Saturday: 07:30 - 13:15
- Information Services Opening Times,Sunday: Unavailable
Staff Help Available
- Staff Help Available,Monday to Friday: 06:15 - 13:35
- Staff Help Available,Saturday: 06:15 - 15:40
- Staff Help Available,Sunday: 09:15 - 16:30
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday - Sunday, 09:00 - 16:00
Bank Holidays, 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 08:00 - 20:00
- Lost Property,Saturday to Sunday: 09:00 - 16:00
- Lost Property,Public Holidays: 09:00 - 16:00
Except Christmas Day and Boxing Day
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step free access is available from street level to both platforms.
Passengers wishing to transfer between platforms should use the station exit, cross the level crossing and re-enter the station.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Customer Service Staff
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Outside station entrance
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:15 - 13:35
- Staff help available,Saturday: 06:15 - 15:40
- Staff help available,Sunday: 09:15 - 16:30
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Help Point location
Help Points are only available in limited locations
Toilets
Unavailable
The National key toilets are located on Platform 2; these toilets are operated by a RADAR key.
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Unavailable
Refreshment Facilities
Unavailable
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
c2c Rail Replacement down Princess Margaret Road, south of the Station and level crossing:
Buses toward Grays at the stop adjacent to Gobions Park (W3W ///rapid.froth.entertainer)
Buses toward Pitsea/Southend at the stop near No. 245/247 (W3W ///media.chain.glass)
No
Information to plan your onward journey is available in a printable format here
