East Tilbury (ETL)
East Tilbury station, Princess Margaret Road, East Tilbury, Essex, RM18 8SB
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 12:20
- Opening Hours Saturday: 07:30 - 13:15
- Opening Hours Sunday: No
Location
Platform 1
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Customer Service Staff
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available From Staff
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live journey information
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:15 - 10:45
- Information Services Opening Times Saturday: 07:30 - 13:15
- Information Services Opening Times Sunday: No
Staff Help Available
- Staff Help Available Monday to Friday: 06:15 - 13:35
- Staff Help Available Saturday: 06:15 - 15:40
- Staff Help Available Sunday: 09:15 - 16:30
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday - Sunday, 09:00 - 16:00
Bank Holidays, 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:00 - 20:00
- Lost Property Saturday to Sunday: 09:00 - 16:00
- Lost Property Public Holidays: 09:00 - 16:00
Except Christmas Day and Boxing Day
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step free access is available from street level to both platforms.
Passengers wishing to transfer between platforms should use the station exit, cross the level crossing and re-enter the station.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Customer Service Staff
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Outside station entrance
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:15 - 13:35
- Staff help available Saturday: 06:15 - 15:40
- Staff help available Sunday: 09:15 - 16:30
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
No
The National key toilets are located on Platform 2; these toilets are operated by a RADAR key.
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
No
Refreshment Facilities
No
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Exit station entrance on to St Margaret Road for Bus Stop B
No
Information to plan your onward journey is available in a printable format here
