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Last updated:Yesterday at 17:15
Train companies affected:South Western Railway
Last updated:Yesterday at 04:05
Train companies affected:National Rail

Edenbridge (Kent) (EBR)

Edenbridge station, Station Road, Edenbridge, Kent, TN8 6HR

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours

No

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: No
  • Information Services Opening Times Saturday: No
  • Information Services Opening Times Sunday: No

Staff Help Available

  • Staff Help Available Monday to Friday: No
  • Staff Help Available Saturday: No
  • Staff Help Available Sunday: No

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are not usually available, however on-train staff are available to assist you on and off some services.

Customer Help Points

Yes

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

This is a Category B3 station: Level access to platform 2 (to Tonbridge). Steps to platform 1 (to Redhill). No step-free interchange between platforms.

Assistance Meeting Point is at the station entrance.

Ticket barriers and gates

No

Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

Yes

Waiting area may only be available during staffed hours at some locations.

There are unheated shelters on both platforms..

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park

Staff Help

Staff help available
  • Staff help available Monday to Friday: No
  • Staff help available Saturday: No
  • Staff help available Sunday: No

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are not usually available, however on-train staff are available to assist you on and off some services.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

The assisted travel helpline is not available on Christmas Day.

0800 138 1016

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our Assisted Travel team on: 0800 138 1016

  • Texting us on: 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

Waiting area may only be available during staffed hours at some locations.

There are unheated shelters on both platforms..

Seating Area

Yes

Refreshment Facilities

No

Pay Phones

No

Bicycle Storage

Spaces

0 spaces

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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