Elsenham (Essex) (ESM)
Elsenham station, Station Road, New Road, Elsenham, Essex, CM22 6HA
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 13:30
- Opening Hours Saturday: 06:00 - 13:30
- Opening Hours Sunday: No
Location
On platform 1
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from help point
Customer Information
No
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:00 - 13:30
- Information Services Opening Times Saturday: 06:00 - 13:30
- Information Services Opening Times Sunday: No
Staff Help Available
Yes
Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (5 miles south) for trains to London or Cambridge. An approriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
Customer Help Points
Yes
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This station has step free access between platforms via the level crossing on Old Mead Road, approximately 50 metre walk between the two.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
- Waiting rooms Monday to Saturday: 06:00 - 13:00
On each platform
Seating area
Yes
Accessible public telephones
Yes
Located on Station Road outside the station entrance
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
Yes
Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (5 miles south) for trains to London or Cambridge. An approriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Saturday: 06:00 - 13:00
On each platform
Seating Area
Yes
Refreshment Facilities
Yes
By entrance to platform 2
Pay Phones
Yes
Accessible Public Telephones
Yes
Located on Station Road outside the station entrance
Post Boxes
Yes
Located on Station Road outside the station entrance
Bicycle Storage
Spaces
12 spaces
Type of Storage
Stands
Location
On each platform
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement transport stop at the junction of Station Road and New Road bus stop
Local bus services
