Ely (ELY)
Ely station, Station Road, Ely, Cambridgeshire, CB7 4BS
Please allow plenty of time for making train connections at Ely due to the walking distance between platforms when using the subway.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 20:00
- Opening Hours Saturday: 06:00 - 20:00
- Opening Hours Sunday: 08:30 - 18:30
Location
Located in the main entrance hall.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from ticket office
- Yes - from information point
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Staff Help Available
- Staff Help Available Monday to Saturday: 05:15 - 01:00
- Staff Help Available Sunday: 08:00 - 01:00
Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
Customer Help Points
Yes
On each platform
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Trolleys
Yes
CCTV at the Station
Yes
Tourist Information
No
Ely town centre
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms via a ramped subway.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 05:15 - 22:00
- Waiting rooms Saturday: 05:15 - 22:00
- Waiting rooms Sunday: 08:15 - 22:00
There is a waiting room on platform 1 and a waiting room on platforms 2 and 3
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
Ely Car Park 1
4 spaces
Ely Car Park 2
0 spaces
Ely Car Park 1
Parking is free for disabled customers displaying a valid International Blue Badge
Accessible car park equipment
Ely Car Park 1
Ely Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Saturday: 05:15 - 01:00
- Staff help available Sunday: 08:00 - 01:00
Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
Customer Help Points and Meeting Point
Yes
On each platform
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
Accessible Toilets
Yes
Baby Changing
Yes
Female toilets
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:15 - 22:00
- Waiting Rooms Saturday: 05:15 - 22:00
- Waiting Rooms Sunday: 08:15 - 22:00
There is a waiting room on platform 1 and a waiting room on platforms 2 and 3
Seating Area
Yes
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
143 spaces
Accessible spaces
4 spaces
Parking is free for disabled customers displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £7.50
- Rate on Saturday £5.00
- Rate on Sunday £5.00
- Rate per week £30.00
- Rate per month £113.00
- Rate per 3 months £321.00
- Rate per year £1125.00
Premium Bay
Operator
National Car Parks Ltd
Spaces
9 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per year £1600.00
ATM
No
Nearest ATM is at Tesco which is across the car park
Refreshment Facilities
Yes
Shops
Yes
Newsagent on platform 1. Large Tesco supermarket next door to the main car park
Pay Phones
No
Public Wi-Fi
Yes
Post Boxes
Yes
Post box is located on Platform 1
Bicycle Storage
Spaces
330 spaces
Type of Storage
Compounds & Stands
Location
In station car park
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement transport stop at station entrance
