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Ely (ELY)

Ely station, Station Road, Ely, Cambridgeshire, CB7 4BS

Please allow plenty of time for making train connections at Ely due to the walking distance between platforms when using the subway.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 20:00
  • Opening Hours Saturday: 06:00 - 20:00
  • Opening Hours Sunday: 08:30 - 18:30
Location

Located in the main entrance hall.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from ticket office
  • Yes - from information point
  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

  • Staff Help Available Monday to Saturday: 05:15 - 01:00
  • Staff Help Available Sunday: 08:00 - 01:00

Assistance at this station is provided by a staff member during train service hours. Booking is recommended.

Customer Help Points

Yes

On each platform

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

Trolleys

Yes

CCTV at the Station

Yes

Tourist Information

No

Ely town centre

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms via a ramped subway.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Friday: 05:15 - 22:00
  • Waiting rooms Saturday: 05:15 - 22:00
  • Waiting rooms Sunday: 08:15 - 22:00

There is a waiting room on platform 1 and a waiting room on platforms 2 and 3

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

Ely Car Park 1

4 spaces

Ely Car Park 2

0 spaces

Ely Car Park 1 

Parking is free for disabled customers displaying a valid International Blue Badge

Accessible car park equipment

Ely Car Park 1

Ely Car Park 2

Staff Help

Staff help available
  • Staff help available Monday to Saturday: 05:15 - 01:00
  • Staff help available Sunday: 08:00 - 01:00

Assistance at this station is provided by a staff member during train service hours. Booking is recommended.

Customer Help Points and Meeting Point

Yes

On each platform

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.

Accessible Toilets

Yes

Baby Changing

Yes

Female toilets

Waiting Rooms

  • Waiting Rooms Monday to Friday: 05:15 - 22:00
  • Waiting Rooms Saturday: 05:15 - 22:00
  • Waiting Rooms Sunday: 08:15 - 22:00

There is a waiting room on platform 1 and a waiting room on platforms 2 and 3

Seating Area

Yes

Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

143 spaces

Accessible spaces

4 spaces

Parking is free for disabled customers displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £7.50
  • Rate on Saturday £5.00
  • Rate on Sunday £5.00
  • Rate per week £30.00
  • Rate per month £113.00
  • Rate per 3 months £321.00
  • Rate per year £1125.00

Premium Bay

Spaces

9 spaces

Accessible spaces

0 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per year £1600.00

ATM

No

Nearest ATM is at Tesco which is across the car park

Refreshment Facilities

Yes

Shops

Yes

Newsagent on platform 1.  Large Tesco supermarket next door to the main car park

Pay Phones

No

Public Wi-Fi

Yes

Post Boxes

Yes

Post box is located on Platform 1

Bicycle Storage

Spaces

330 spaces

Type of Storage

Compounds & Stands

Location

In station car park

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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