Ely (ELY)

Managed by Greater Anglia 

 
Ely station
Station Road
Ely
Cambridgeshire
CB7 4BS
 

Station facilities

  • Station seating facilities

    Station seating facilities

    There is a waiting room on platform 1 and a waiting room on platforms 2 and 3

  • Trolleys

    Trolleys Yes
  • Refreshments

    Note
  • ATM machine

  • Toilets

    Toilets Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
  • Pay phone

  • Internet

    Public Wi-Fi Yes
  • Post box

    Note

    Post box is located on Platform 1

  • Tourist information office

  • Shops

    Shops

    Newsagent on platform 1.  Large Tesco supermarket next door to the main car park

 
 

Ely

Stations made easy

Route planning around the station including maps and platforms

Show [ELY] route

 

Station Message: Alert!

Please allow plenty of time for making train connections at Ely due to the walking distance between platforms when using the subway.

There is currently a temporary Ticket Office which is located in the side car park whilst renovations are being undertaken.

 

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Compound,Stands
Storage sheltered
Yes
Storage location

In station car park

Storage spaces
330
Storage CCTV
No
Car Park
Station Car Park
Operator
National Car Parks Ltd
Web address
http://www.ncp.co.uk
Email address
[email protected]
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
143  with 4 accessible spaces available
Parking is free for disabled customers displaying a valid International Blue Badge 
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
Daily rate
£7.50
Off peak rate
£6.50
Saturday rate
£5.00
Sunday rate
£5.00
Weekly rate
£30.00
Monthly rate
£113.00
3 Monthly rate
£321.00
Annual rate
£1125.00
CCTV Coverage
No
Car Park
Premium Bay
Operator
National Car Parks Ltd
Phone number
0345 050 7080
Opening hours
Number of spaces
9  with 0 accessible spaces available
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
Annual rate
£1600.00
CCTV Coverage
No
Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:00 - 20:00
Saturday 06:00 - 20:00
Sunday 08:30 - 18:30
Location

Temporary Ticket Office is located in side car park whilst renovation works are taking place

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Staffing and general services

 
Information available from staff
Yes - from ticket office 
Information services - opening times
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

On each platform

Lost Property
Yes
Lost property phone line service
Monday - Friday 09:00 - 17:00
Customer Services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Replacement transport stop at station entrance

Facilities

 
ATM Machine
No
Post box
Yes

Post box is located on Platform 1

Public Wi-Fi
Yes
Refreshment facilities
Yes
Shops
Yes
Type of shops available

Newsagent on platform 1.  Large Tesco supermarket next door to the main car park

Toilets
Yes
Toilets Location
Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
Female toilets 
National key toilets
Yes
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms location

There is a waiting room on platform 1 and a waiting room on platforms 2 and 3

Waiting rooms opening hours
Monday - Friday 05:00 - 22:00
Saturday 05:00 - 22:00
Sunday 08:00 - 22:00

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Monday - Sunday 08:00 - 20:00

08:00 - 20:00

Staff help available
Yes
Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
Staff help available opening times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:15 - 01:00
Sunday 08:00 - 01:00

Mon - Sat 05:15-01:00, Sun 08:00-01:00

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

This station has step free access to all platforms via a ramped subway.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1

Wheelchairs available
Yes
Wheelchairs available open hours

Station Map

 
Station plan

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