Last updated:Today at 17:49
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway
Ely (ELY)
Ely station, Station Road, Ely, Cambridgeshire, CB7 4BS
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 20:00
- Opening Hours,Saturday: 06:00 - 20:00
- Opening Hours,Sunday: 08:30 - 18:30
Location
Located in the main entrance hall.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available
- Yes - from ticket office
- Yes - from information point
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Staff Help Available
- Staff Help Available,Monday to Saturday: 05:15 - 01:00
- Staff Help Available,Sunday: 08:00 - 01:00
Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
Customer Help Points
Yes
On each platform
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday & Public Holidays: Available
Trolleys
Available
CCTV at the Station
Yes
Tourist Information
Unavailable
Ely town centre
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms via a ramped subway.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1
Ticket barriers and gates
Available
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
- Waiting rooms,Monday to Friday: 05:15 - 22:00
- Waiting rooms,Saturday: 05:15 - 22:00
- Waiting rooms,Sunday: 08:15 - 22:00
There is a waiting room on platform 1 and a waiting room on platforms 2 and 3
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Ely Car Park 1
7 spaces
Ely Car Park 2
0 spaces
Ely Car Park 1
Parking is free for disabled customers displaying a valid International Blue Badge
Accessible car park equipment
Ely Car Park 1
Ely Car Park 2
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 05:15 - 01:00
- Staff help available,Sunday: 08:00 - 01:00
Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
Customer Help Points
Yes
On each platform
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
Accessible Toilets
Available
Baby Changing
Available
Female toilets
Waiting Rooms
- Waiting Rooms,Monday to Friday: 05:15 - 22:00
- Waiting Rooms,Saturday: 05:15 - 22:00
- Waiting Rooms,Sunday: 08:15 - 22:00
There is a waiting room on platform 1 and a waiting room on platforms 2 and 3
Seating Area
Available
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
131 spaces
Accessible spaces
7 spaces
Parking is free for disabled customers displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £8.20
- Rate per day £9.30
- Rate on Saturday £6.55
- Rate on Sunday £6.55
- Rate per week £35.00
- Rate per month £130.00
- Rate per 3 months £370.00
- Rate per year £1300.00
Notes
£13.15 Weekend fare (from 1000 Friday - 0400 Monday)
£66.00 Flexi ticket
Premium Bay
Operator
National Car Parks Ltd
Spaces
4 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per year £1840.00
ATM
Unavailable
Nearest ATM is at Tesco which is across the car park
Refreshment Facilities
Available
Shops
Available
Newsagent on platform 1. Large Tesco supermarket next door to the main car park
Public Telephones
No
Public Wi-Fi
Available
Post Boxes
Available
Post box is located on Platform 1
Bicycle Storage
Spaces
330 spaces
Type of Storage
Compounds & Stands
Location
In station car park
Sheltered
Yes
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement transport stop at station entrance
