Ely (ELY)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
ATM machine Located on concourse -
Toilets
Toilets Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shops
Ely
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
-
In station car park
- Storage spaces
- 330
- Storage CCTV
- No
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Web address
- http://www.ncp.co.uk
- Email address
- customer.service@ncp.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 143 with 4 accessible spaces available
- Parking is free for disabled customers displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £7.00
- Off peak rate
- £6.00
- Saturday rate
- £4.50
- Sunday rate
- £4.50
- Weekly rate
- £28.00
- Monthly rate
- £105.00
- 3 Monthly rate
- £300.00
- Annual rate
- £1050.00
- CCTV Coverage
- No
- Car Park
- Premium Bay
- Operator
- National Car Parks Ltd
- Phone number
- 8450507080
- Opening hours
- Number of spaces
- 9 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Annual rate
- £1500.00
- CCTV Coverage
- No
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 19:00
Saturday 07:00 - 19:00
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
On each platform
- Lost Property
- Yes
- Lost property phone line service
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop at station entrance
Facilities
- ATM Machine
- Yes
- Located on concourse
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets
- National key toilets
- Yes
- Trolleys
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
- Staff help available opening times
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:15 - 01:00
Sunday 08:00 - 01:00
Mon - Sat 05:15-01:00, Sun 08:00-01:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
This station has step free access to all platforms via a ramped subway.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
- Wheelchairs available
- Yes
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