Ely (ELY)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
Station seating facilities There is a waiting room on platform 1 and a waiting room on platforms 2 and 3
-
Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
-
Toilets
Toilets Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed. -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
Note Post box is located on Platform 1
-
Tourist information office
-
Shops
Shops Newsagent on platform 1. Large Tesco supermarket next door to the main car park
Ely
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Compound,Stands- Storage sheltered
- Yes
- Storage location
-
In station car park
- Storage spaces
- 330
- Storage CCTV
- No
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Web address
- http://www.ncp.co.uk
- Email address
- [email protected]
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 143 with 4 accessible spaces available
- Parking is free for disabled customers displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £7.50
- Off peak rate
- £6.50
- Saturday rate
- £5.00
- Sunday rate
- £5.00
- Weekly rate
- £30.00
- Monthly rate
- £113.00
- 3 Monthly rate
- £321.00
- Annual rate
- £1125.00
- CCTV Coverage
- No
- Car Park
- Premium Bay
- Operator
- National Car Parks Ltd
- Phone number
- 0345 050 7080
- Opening hours
- Number of spaces
- 9 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Annual rate
- £1600.00
- CCTV Coverage
- No
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 20:00
Saturday 06:00 - 20:00
Sunday 08:30 - 18:30
- Location
-
Temporary Ticket Office is located in side car park whilst renovation works are taking place
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
On each platform
- Lost Property
- Yes
- Lost property phone line service
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop at station entrance
Facilities
- ATM Machine
- No
- Post box
- Yes
-
Post box is located on Platform 1
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Shops
- Yes
- Type of shops available
-
Newsagent on platform 1. Large Tesco supermarket next door to the main car park
- Toilets
- Yes
- Toilets Location
- Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets
- National key toilets
- Yes
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
-
There is a waiting room on platform 1 and a waiting room on platforms 2 and 3
- Waiting rooms opening hours
-
Monday - Friday 05:00 - 22:00
Saturday 05:00 - 22:00
Sunday 08:00 - 22:00
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
- Staff help available opening times
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:15 - 01:00
Sunday 08:00 - 01:00
Mon - Sat 05:15-01:00, Sun 08:00-01:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
This station has step free access to all platforms via a ramped subway.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1
- Wheelchairs available
- Yes
- Wheelchairs available open hours
Find another station
You are here:
