Last updated:Today at 09:53
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 09:32
Train companies affected:South Western Railway
Ewell West (EWW)
Ewell West station, Chessington Road, Ewell, Surrey, KT17 1TU
The lifts are out of order between platform 1 and the rest of the station at Ewell West station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:30 - 13:00
- Opening Hours Saturday: 08:00 - 14:20
- Opening Hours Sunday: 09:00 - 14:00
Location
On both platforms
London Fare Zone
Zone 6
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Ewell West ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from ticket office
- Yes - from help point
Customer Information Screens
No
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:30 - 13:00
- Information Services Opening Times Saturday: 08:00 - 14:20
- Information Services Opening Times Sunday: 09:00 - 14:00
Staff Help Available
No
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ewell West.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station - This station has step-free access to all platforms.
Ticket barriers and gates
No
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from the Ticket Office upon request.
Waiting rooms
No
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
1 spaces
Accessible car park equipment
No
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Customer Help points are located on every platform
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Toilets
Yes
The (unisex) toilets are located in the Waiting Room on Platform 2. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from the Ticket Office upon request. The toilet facilities are only available during Ticket Office opening hours.
Accessible Toilets
Yes
The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from the Ticket Office upon request.
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Spaces
185 spaces
Accessible spaces
1 space
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.40
- Off-peak rate £4.30
- Rate per day £8.60
- Rate on Saturday £4.30
- Rate on Sunday £4.30
- Rate per week £34.30
- Rate per month £121.10
- Rate per 3 months £363.30
- Rate per year £1211.00
Notes
RingGo Code 2031.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £4.30.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £12.90.
Refreshment Facilities
No
Pay Phones
No
Public Wi-Fi
Yes
Bicycle Storage
Spaces
110 spaces
A New cycle hub including 24 hour access, full CCTV coverage and maintenance tools.
Type of Storage
Compounds
Location
Car park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station Entrance off Chessington Road (B2200)
Information to plan your onward journey is available in a printable format here
