Last updated:Today at 09:53
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 09:32
Train companies affected:South Western Railway
Felixstowe (FLX)
Felixstowe station, Railway Approach, Felixstowe, Suffolk, IP11 9UD
Station Information
Ticket Office
Opening Hours
No
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
Staff Help Available
Yes
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp Assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using the Help Point at this station
Assistance meeting point is on the platform.
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Ipswich) - Next to the ticket machine, fixed to one of the pillars that supports the canopy
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to the single platform for trains towards Ipswich.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
Yes
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp Assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using the Help Point at this station
Assistance meeting point is on the platform.
Customer Help Points and Meeting Point
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Ipswich) - Next to the ticket machine, fixed to one of the pillars that supports the canopy
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Refreshment Facilities
No
Pay Phones
Yes
Bicycle Storage
Spaces
36 spaces
Type of Storage
Lockers, Stands & Racks
Location
There are eight cycle stands with fourteen wheel racks on Platform 1 (for trains towards Ipswich), as well as a further ten cycle stands without wheel racks. Two cycle lockers are located just in front of the white wooden fence, towards the far end of the platform that remains covered by the canopy.
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off just next to the entrance to the station (as indicated by the Rail Replacement Bus Stop sign).
