Felixstowe (FLX)

Managed by Greater Anglia 

 
Felixstowe station
Railway Approach
Felixstowe
Suffolk
IP11 9UD
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

    Pay phone Cards and Coins

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Felixstowe

Stations made easy

Route planning around the station including maps and platforms

Show [FLX] route

 

Getting to and from the station

 

Bicycle parking

Stands,Lockers
Storage sheltered
Yes
Storage location
Cycle stands on platform 1, plus 2 cycle lockers
Storage spaces
18

2 lockers and34 Sheffield Stand spaces

Storage CCTV
No
Car Park
No
Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No
Port

Near Felixstowe Container Port

Ticket buying and collection

 
Ticket Office
No
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
No

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday Closed
Saturday Closed
Sunday Closed
 
Customer help points
Yes

Help point is on platform 1.

Lost Property
Yes
Monday - Friday 09:00 - 17:00
Customer Services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Replacement transport stop at station entrance

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

Helpline opening hours
Monday - Sunday 08:00 - 20:00

08:00 - 20:00

Staff help available
Yes
Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.
Staff help available opening times
Monday - Sunday Closed

A guard/conductor is on each train.

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Single platform station. This station has step free access to the platform.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the platform.

Wheelchairs available
No

Station Map

 
Station plan

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Stations made easy
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