Last updated:Yesterday at 19:43
Train companies affected:Avanti West Coast, London Northwestern Railway
Frome (FRO)
Frome station, Station Approach, off Wallbridge, Frome, Somerset, BA11 1RE
Frome ticket office, waiting rooms and toilets will have the following changes to planned opening hours:
Saturday 14th September - Closed
Tickets can be bought from the ticket machine or digitally.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:30 - 12:00
- Opening Hours Saturday: 06:30 - 12:50
- Opening Hours Sunday: No
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Smartcard Accepted
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:45 - 12:00
- Information Services Opening Times Saturday: 05:45 - 12:00
- Information Services Opening Times Sunday: No
Staff Help Available
- Staff Help Available Monday to Saturday: 06:00 - 12:45
- Staff Help Available Sunday: No
Meeting point: Ticket office.
Customer Help Points
Yes
On the platform
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Luggage Storage
No
Lost Property
Yes
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step Free Category A station - This station has step free access to the platform.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The radar key is available from station staff.
Waiting rooms
- Waiting rooms Monday to Friday: 06:30 - 12:00
- Waiting rooms Saturday: 06:30 - 12:50
- Waiting rooms Sunday: No
Only available during normal staffed hours.
Only available during normal staffed hours.
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not accessible
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available
Impaired mobility set down/pick-up point
No
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Saturday: 06:00 - 12:45
- Staff help available Sunday: No
Meeting point: Ticket office.
Customer Help Points and Meeting Point
Yes
On the platform
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Accessible Toilets
Yes
The radar key is available from station staff.
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:30 - 12:00
- Waiting Rooms Saturday: 06:30 - 12:50
- Waiting Rooms Sunday: No
Only available during normal staffed hours.
Only available during normal staffed hours.
Seating Area
Yes
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
15 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £2.80
- Rate per day £3.60
- Rate on Saturday £2.80
- Rate on Sunday £2.80
- Rate per week £18.00
- Rate per month £60.00
- Rate per 3 months £176.00
- Rate per year £590.00
Refreshment Facilities
No
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not accessible
Public Wi-Fi
No
Find WiFi Hotspots near this station
Bicycle Storage
Spaces
30 spaces
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
At the front of the station
Information to plan your onward journey is available in a printable format here
Air Port Link, Please change at Reading for Heathrow and Gatwick links and Bristol Temple Meads for Bristol Airport. Changes at Hayes for the Heathrow connect service.
