Last updated:Today at 19:43
Train companies affected:Avanti West Coast, London Northwestern Railway
Grays (GRY)
Grays station, High Street, Grays, Essex, RM17 6NQ
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to the station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:30 - 19:00
- Opening Hours Saturday: 07:00 - 19:00
- Opening Hours Sunday: 08:15 - 18:00
Location
Platform 1 booking hall and Platforms 2/3 entrance
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Customer Service Staff
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster top-up is only available from the self-service ticket machines
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available From Staff
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:30 - 19:00
- Information Services Opening Times Saturday: 07:00 - 19:00
- Information Services Opening Times Sunday: 08:15 - 18:00
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 21:00
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday - Sunday, 09:00 - 16:00
Public Holidays, 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:00 - 20:00
- Lost Property Saturday to Sunday: 09:00 - 16:00
- Lost Property Public Holidays: 09:00 - 16:00
Except Christmas Day and Boxing Day
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
There are no lifts at the station, but step free access is available from Station Approach to platform 1 and Crown Road to platforms 2/3
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Customer Service Staff
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Platform 1. This can be accessed using a radar key.
Waiting rooms
No
Seating area
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Outside either entrance on Station Approach or Crown Road
Accessible spaces
5 spaces
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 21:00
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
Accessible Toilets
Yes
Platform 1. This can be accessed using a radar key.
Baby Changing
Yes
Waiting Rooms
No
Seating Area
Yes
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
168 spaces
Accessible spaces
5 spaces
Impaired mobility set down/pick up points available
Yes
Outside either entrance on Station Approach or Crown Road
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.00
- Rate per day £8.40
- Rate on Saturday £3.20
- Rate on Sunday £3.20
- Rate per week £33.00
- Rate per month £127.00
- Rate per 3 months £369.00
- Rate per year £1270.00
Notes
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
Refreshment Facilities
Yes
Coffee shop located on platform 1
Shops
Yes
Newspaper kiosk in booking hall on platform 1
Bicycle Storage
Spaces
78 spaces
Type of Storage
Stands
Location
At entrance to station car park and on Crown Road near to bus stops
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Exit the station via platforms 2/3 and turn left onto Crown Road:
- If travelling towards Rainham/Upminster/London, use bus bay 1
- If travelling towards Tilbury/Southend, use bus bay 8
Yes, located on Crown Road adjacent to exit from platforms 2/3
Information to plan your onward journey is available in a printable format here
