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Last updated:Today at 00:13
Train companies affected:National Rail

Great Yarmouth (GYM)

Great Yarmouth station, Acle New Road, Great Yarmouth, Norfolk, NR30 1SD

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:50 - 17:10
  • Opening Hours Saturday: 06:50 - 17:10
  • Opening Hours Sunday: 08:00 - 16:00
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:50 - 17:10
  • Information Services Opening Times Saturday: 06:50 - 17:10
  • Information Services Opening Times Sunday: 08:00 - 16:00

Information is available from the ticket office during scheduled opening hours. Help points at this station are available for customers to use 24/7.

Staff Help Available

  • Staff Help Available Monday to Friday: 06:50 - 17:10
  • Staff Help Available Saturday: 06:50 - 17:10
  • Staff Help Available Sunday: 08:00 - 16:00

Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using one of the two Help Points at this station

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Platform 2 - Between the main entrance and the waiting shelter, fixed to the platform-facing wall of the station building

  • Platform 3 - Next to the mural at the end of the platform, fixed to the brick wall

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Friday: 06:45 - 17:10
  • Waiting rooms Saturday: 06:45 - 17:10
  • Waiting rooms Sunday: 08:00 - 16:15

The waiting room is located on the station concourse.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster.

Impaired mobility set down/pick-up point

No

Accessible spaces

2 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:50 - 17:10
  • Staff help available Saturday: 06:50 - 17:10
  • Staff help available Sunday: 08:00 - 16:00

Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using one of the two Help Points at this station

Customer Help Points and Meeting Point

Yes

Help points can be found at the following location(s):

  • Platform 2 - Between the main entrance and the waiting shelter, fixed to the platform-facing wall of the station building

  • Platform 3 - Next to the mural at the end of the platform, fixed to the brick wall

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

Yes

The male and the female toilets are located on the station concourse. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 06:30 - 17:10Saturday 06:30 - 17:10Sunday 08:15 - 16:00

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 06:45 - 17:10
  • Waiting Rooms Saturday: 06:45 - 17:10
  • Waiting Rooms Sunday: 08:00 - 16:15

The waiting room is located on the station concourse.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

35 spaces

Accessible spaces

2 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £4.50
  • Rate on Saturday £4.00
  • Rate on Sunday £4.00
  • Rate per week £18.00
  • Rate per month £73.00
  • Rate per 3 months £207.00
  • Rate per year £725.00

Refreshment Facilities

Yes

Colombia Rose café / snack bar

Free water refill point located on the station concourse

Pay Phones

Yes

Post Boxes

Yes

Outside the station

Bicycle Storage

Spaces

71 spaces

Type of Storage

Stands & Racks

Location

There are 18 cycle stands next to the taxi rank at the front of the station, and a further 4 cycle stands are next to the side entrance. In addition, 27 cycle parking spaces can be located at the end of the now-disused platform, closest to the station building, which is accessed from Platform 2.

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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