Hadley Wood (HDW)
Hadley Wood station, Crescent West, Hadley Wood, Greater London, EN4 0EL
Hadley Wood Station has step-free access between the street and Platform 4 (the northbound platform) via a moderate slope.
Ticket holders making a southbound journey (towards London) from Hadley Wood who require step-free access may travel via Potters Bar at no additional cost. The Hadley Wood Rail User Group has produced a 'Step Free Timetable' and pocket guide which can be found either on their website or in hard copy in the ticket office.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:35 - 10:00
- Opening Hours Saturday: No
- Opening Hours Sunday: No
London Fare Zone
Zone 6
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:35 - 10:00
- Information Services Opening Times Saturday: No
- Information Services Opening Times Sunday: No
Staff Help Available
- Staff Help Available Monday to Friday: 06:35 - 10:00
- Staff Help Available Saturday: No
- Staff Help Available Sunday: No
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Customer Help Points
Yes
The Assistance Meeting Point is on platform 1.
Customer Services Notes
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Luggage Storage
No
Lost Property
Yes
If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.
Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
This is a Category B3 station: Step free access to/from platform 4 only (Northbound towards Potters Bar) via a moderate slope. Customers travelling towards London who require step-free access may use your ticket to travel (step free) northwards to Potters Bar station before catching a train towards London. The Hadley Wood Rail User Group has produced guidance on their website which can be found at http://www.hadleywood.org.uk/step-free-travel.html
The Assistance Meeting Point is on platform 1.
This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Ticket barriers and gates
No
Accessible ticket machines
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Induction loop
Yes
Ramp for train access
Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. A Mobile Assistance team also covers this station.
You can arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0808 168 1238 - Please note this is for immediate assistance only
Texting us on 07970 511077
Accessible Toilets
Yes
Toilets may only be available during staffed hours at some locations.
Waiting rooms
Yes
A heated waiting area is available in the ticket office when staffed.
Unheated waiting room is available on platform 1/2.
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:35 - 10:00
- Staff help available Saturday: No
- Staff help available Sunday: No
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Customer Help Points and Meeting Point
Yes
The Assistance Meeting Point is on platform 1.
Helpline
- Helpline Monday to Sunday: Yes
The assisted travel helpline is not available on Christmas Day.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0800 058 2844
Texting us on 0800 138 1018
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
Yes
The accessible toilet is located on platform 4 and is available during staffed hours.
Accessible Toilets
Yes
Toilets may only be available during staffed hours at some locations.
Baby Changing
Yes
Facilties may only be available when the station is staffed.
Waiting Rooms
Yes
A heated waiting area is available in the ticket office when staffed.
Unheated waiting room is available on platform 1/2.
Seating Area
Yes
Refreshment Facilities
No
Pay Phones
No
Public Wi-Fi
No
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Great Northern website.
There are no cycle storage facilities available at this station
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
