Last updated:Today at 15:00
Train companies affected:South Western Railway
Halesworth station, Station Road, Halesworth, Suffolk, IP19 8BZ
No
Yes
Yes
Yes
No
Yes
Yes
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp Assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the two ticket machines at this station
By using one of the two Help Points at this station
Assistance meeting point is on the platform.
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Ipswich) - Next to the waiting shelter which is closer to the barrow crossing, fixed to a red post
Platform 2 (for trains towards Lowestoft) - Beyond the ticket machine and the canopy, fixed to the platform-facing wall
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
No
Yes
Some step-free access to all platforms - please check details.
This station has step free access to both platforms. However, please note that Platform 1 (for trains towards Ipswich) is only accessible via a barrow crossing across the train tracks, or via a public footpath and road route on to Bramblewood Way which requires additional time.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform.
No
Yes
Yes
Yes
No
No
Yes
Yes
Details of nearest taxis are shown on station information poster
No
3 spaces
Yes
Yes
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp Assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the two ticket machines at this station
By using one of the two Help Points at this station
Assistance meeting point is on the platform.
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Ipswich) - Next to the waiting shelter which is closer to the barrow crossing, fixed to a red post
Platform 2 (for trains towards Lowestoft) - Beyond the ticket machine and the canopy, fixed to the platform-facing wall
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
No
No
No
No
Yes
National Car Parks Ltd
16 spaces
3 spaces
Yes
No
No
Parking charges apply
No
No
19 spaces
Stands & Lockers
There are five cycle lockers located between the waiting shelter and the ticket machine on Platform 1 (for trains towards Ipswich), and a sheltered cycle parking area providing seven cycle stands is on Platform 2 (for trains towards Lowestoft) between the former station buildings and the barrow crossing.
Yes
No
There are no cycle hire facilities at this station
Rail replacement bus services pick up and drop at the bus stops on Bramblewood Way, which is behind Platform 1.