Last updated:Today at 16:13
Train companies affected:East Midlands Railway, Grand Central, Hull Trains, LNER, Lumo
Harlow Town (HWN)
Harlow Town station, Station Approach, off Edinburgh Way, Harlow, Essex, CM20 2JD
The accessible toilets are out of order at Harlow Town station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 21:00
- Opening Hours Saturday: 06:00 - 21:00
- Opening Hours Sunday: 08:00 - 21:00
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Staff Help Available
- Staff Help Available Monday to Saturday: 06:00 - 21:00
- Staff Help Available Sunday: 08:00 - 21:00
Assistance is provided by station staff during the above hours. Booking is recommended.
Customer Help Points
Yes
Help points in car park and on station overbridge.
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms via lifts to platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
Yes
Harlow Town station has Secure Station Acreditation
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 06:00 - 20:00
- Waiting rooms Saturday to Sunday: 08:00 - 20:00
The waiting room can be found on the bridge.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
Harlow Town Car Park 1
18 spaces
Harlow Town Car Park 2
0 spaces
Accessible car park equipment
Harlow Town Car Park 1
Harlow Town Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Saturday: 06:00 - 21:00
- Staff help available Sunday: 08:00 - 21:00
Assistance is provided by station staff during the above hours. Booking is recommended.
Customer Help Points and Meeting Point
Yes
Help points in car park and on station overbridge.
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Accessible (radar key) toilet on concourse.
Accessible Toilets
Yes
Baby Changing
Yes
Female toilets
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:00 - 20:00
- Waiting Rooms Saturday to Sunday: 08:00 - 20:00
The waiting room can be found on the bridge.
Seating Area
Yes
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
647 spaces
Accessible spaces
18 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £6.80
- Rate per day £8.40
- Rate on Saturday £5.20
- Rate on Sunday £5.20
- Rate per week £42.00
- Rate per month £162.00
- Rate per 3 months £463.00
- Rate per year £1621.00
Notes
£12.00 Weekend fare (from 1000 Friday - Monday 0400)
£66.00 Flexi ticket
Premium Bay
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
2 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per year £2362.00
Refreshment Facilities
Yes
Coffee shop Cold drinks vending machine Food vending machine
Shops
Yes
Kiosk News agent Passport Photo Booth
Pay Phones
No
Bicycle Storage
Spaces
52 spaces
Type of Storage
Compounds, Stands & Racks
Location
Within building and forecourt
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement transport stop at bus stop at station forecourt
in front of station
'Arriva' operate a network of daily, frequent bus routes around Harlow and also to nearby towns and villages. For route maps and timetables: www.arrivabus.co.uk
Route 10, provides a daily, frequent service from the rail station forecourt to the town centre Bus Station.
Buy an Harlow PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info
