Last updated:Today at 23:54
Train companies affected:Thameslink
Last updated:Today at 21:25
Train companies affected:Avanti West Coast, Caledonian Sleeper, Northern, TransPennine Express
Haslemere (HSL)
Haslemere station, Lower Street, Haslemere, Surrey, GU27 2PE
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:25 - 20:00
- Opening Hours,Saturday: 07:00 - 19:00
- Opening Hours,Sunday: 08:00 - 19:00
Location
Outside the station entrance and in booking hall
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Haslemere ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available
- Yes - from help point
- Yes - from information point
Customer Information
- Live service information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Saturday: 05:30 - 23:45
- Information Services Opening Times,Sunday: 07:30 - 23:30
Staff Help Available
- Staff Help Available,Monday to Friday: 05:30 - 23:45
- Staff Help Available,Saturday: 05:30 - 23:45
- Staff Help Available,Sunday: 07:30 - 23:30
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Services Department on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Haslemere.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station - This station has step-free access to all platforms.
Ticket barriers and gates
Available
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Available
Heated waiting room on Platforms 2/3.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are not currently available at Haslemere. Regular passengers can contact the Haslemere Hoppa accessible transport service on 01428 681701 (0800-1800 Monday to Friday) who may be able to provide accessible transport.
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Not Specified
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:30 - 23:45
- Staff help available,Saturday: 05:30 - 23:45
- Staff help available,Sunday: 07:30 - 23:30
Customer Help Points
Yes
Help points are available on all platforms
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help Point location
There are Help Points
Toilets
Available
The toilets are located on Platform 2/3. The National key toilets are located on Platform 2/3; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Accessible Toilets
Available
Baby Changing
Unavailable
Waiting Rooms
Available
Heated waiting room on Platforms 2/3.
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Spaces
358 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.70
- Off-peak rate £5.20
- Rate per day £10.40
- Rate on Saturday £5.20
- Rate on Sunday £5.20
- Rate per week £41.40
- Rate per month £145.90
- Rate per 3 months £437.70
- Rate per year £1459.00
Notes
RingGo Code 77483.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £5.20.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £15.60.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
ATM
Available
Refreshment Facilities
Available
Public Telephones
Yes
Bicycle Storage
Spaces
192 spaces
A New cycle hub includes 24 hour access, full CCTV coverage and maintenance tools.
Type of Storage
Compounds
Location
Platform 1 and car park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station Forecourt off Lower Street (B2131)
Information to plan your onward journey is available in a printable format here
