Hedge End (HDE)
Hedge End station, Stroudley Way, Hedge End, Hampshire, SO30 2RZ
The ticket office at Hedge End will be closed on Wednesday 16 and Saturday 19 October 2024.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 12:30
- Opening Hours Saturday: 08:00 - 12:00
- Opening Hours Sunday: No
Location
A Ticket Vending Machine with a video help link is located outside entrance to Ticket Office.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Hedge End ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from ticket office
- Yes - from help point
Customer Information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:15 - 12:30
- Information Services Opening Times Saturday: 08:00 - 12:30
- Information Services Opening Times Sunday: No
Staff Help Available
No
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Hedge End.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Step-free category B Station - There is level access to platform one but access to platform two is via a 52 step footbridge.</p><p>For step-free access from London please travel to nearby Fareham.
Ticket barriers and gates
No
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
N/A
Waiting rooms
- Waiting rooms Monday to Friday: 06:30 - 13:00
- Waiting rooms Saturday: 06:30 - 13:00
Heated waiting room in main station building. Seating is compliant with code of practice.
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
4 spaces
Accessible car park equipment
No
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Help points are available on all platforms
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Nearest accessible station
Toilets
No
N/A
Accessible Toilets
No
N/A
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:30 - 13:00
- Waiting Rooms Saturday: 06:30 - 13:00
Heated waiting room in main station building. Seating is compliant with code of practice.
Seating Area
Yes
Operator
Local Council (Eastleigh)
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
96 spaces
Accessible spaces
4 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Refreshment Facilities
No
Pay Phones
Yes
Public Wi-Fi
Yes
Find WiFi Hotspots around Hedge End station
Bicycle Storage
Spaces
54 spaces
5 cycle lockers and 26 cycle stand parking spaces
Type of Storage
Racks
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station forecourt off Stroudley Way
Information to plan your onward journey is available in a printable format here
