Last updated:Today at 01:43
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 01:41
Train companies affected:South Western Railway
Henley-on-Thames (HOT)
Henley-on-Thames station, Station Approach, off Station Road, Henley-on-Thames, Oxfordshire, RG9 1AY
Henley-on-Thames reduced facilities availability
The ticket office and waiting room will have the following limited opening hours:
Saturdays until further notice - closed
Tickets can be bought from the ticket machine or digitally.
Contactless payment (CPAY) can be used for journeys within the CPAY area.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 13:00
- Opening Hours Saturday: 07:00 - 13:00
- Opening Hours Sunday: No
Location
Outside the Station Entrance.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
Smartcard Accepted
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 07:00 - 13:00
- Information Services Opening Times Saturday to Sunday: No
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 13:00
- Staff Help Available Saturday: 07:00 - 13:00
- Staff Help Available Sunday: No
Meeting point: Next to help point on the platform.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Luggage Storage
No
Lost Property
Yes
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step free Category A station. This station has step free access to the platform.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
- Waiting rooms Monday to Friday: 07:00 - 13:00
Ticket office hours
In ticket hall
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available
Impaired mobility set down/pick-up point
Yes
Set- Down / Pick up Points are available at the station entrance
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Parking is free for valid blue badge holders.
Step free access from the car park to the station.
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 13:00
- Staff help available Saturday: 07:00 - 13:00
- Staff help available Sunday: No
Meeting point: Next to help point on the platform.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 07:00 - 13:00
Ticket office hours
In ticket hall
Seating Area
Yes
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- Station Approach
- off Station Road
- RG9 1AY
- http://www.apcoa.co.uk(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
280 spaces
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Parking is free for valid blue badge holders.
Step free access from the car park to the station.
Impaired mobility set down/pick up points available
Yes
Set- Down / Pick up Points are available at the station entrance
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £6.00
- Rate per week £30.00
- Rate per month £82.00
- Rate per 3 months £238.00
- Rate per year £815.00
Refreshment Facilities
No
Pay Phones
No
Public Wi-Fi
No
Bicycle Storage
Spaces
68 spaces
Please note cycles can be carried on our trains free of charge restriction apply.
Type of Storage
Racks & Stands
Location
Car park adjacent to station entrance
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Brompton bike hire available from self service machine
More Information
Transport Links
Station car park
Yes
Information to plan your onward journey is available in a printable format here
Air Port Link, Please change at Reading for Heathrow and Gatwick links and Bristol Temple Meads for Bristol Airport. Changes at Hayes for the Heathrow connect service.
Brompton bike hire available from self service machine
