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Hitchin (HIT)

Hitchin station, Walsworth Road, Hitchin, Hertfordshire, SG4 9UL

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 20:00
  • Opening Hours Saturday: 06:15 - 20:00
  • Opening Hours Sunday: 07:15 - 18:30
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: Yes

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Customer Help Points

Yes

The Assistance Meeting Point is at the front of the station, next to the night gate.

Luggage Storage

No

Lost Property

Yes

If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.

Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station: This station has step-free access to all platforms.

The Assistance Meeting Point is at the front of the station, next to the night gate.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available between the first and last trains of the day.

Alternatively, you can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0800 058 2844

  • Texting us on 0800 138 1018

Accessible Toilets

Yes

Toilets may only be available during staffed hours at some locations.

Waiting rooms

Yes

Heated waiting rooms are available on both platforms during staffed hours.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Located at the front of the station

Accessible spaces

15 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes
Customer Help Points and Meeting Point

Yes

The Assistance Meeting Point is at the front of the station, next to the night gate.

Helpline
  • Helpline Monday to Sunday: Yes

The assisted helpline is not available on Christmas Day.

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.

Toilets

Yes

WC available on Platform 1 and 2Accessible Toilet Location - Platform 1

Accessible Toilets

Yes

Toilets may only be available during staffed hours at some locations.

Baby Changing

No

Waiting Rooms

Yes

Heated waiting rooms are available on both platforms during staffed hours.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

389 spaces

Accessible spaces

15 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Impaired mobility set down/pick up points available

Yes

Located at the front of the station

Car park CCTV

Yes

ATM

Yes

ATM located in ticket hall

Refreshment Facilities

Yes

Shops

Yes

Pay Phones

No

Bicycle Storage

Spaces

291 spaces

Type of Storage

Stands

Location

Located by the station entrance.

Cycles are left at owners risk. Abandoned cycles may be removed

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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