Last updated:Today at 18:31
Train companies affected:Grand Central, Great Northern, Hull Trains, LNER, Lumo, Thameslink
Last updated:Today at 11:38
Train companies affected:South Western Railway
Hockley (HOC)
Hockley station, Station Approach, Hockley, Essex, SS5 4BG
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 19:30
- Opening Hours Saturday: 06:00 - 19:40
- Opening Hours Sunday: 08:10 - 15:40
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:00 - 19:30
- Information Services Opening Times Saturday: 06:00 - 19:40
- Information Services Opening Times Sunday: 08:10 - 15:40
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 19:30
- Staff Help Available Saturday: 06:00 - 19:40
- Staff Help Available Sunday: 08:10 - 15:40
Most services are operated as driver only meaning there are no other staff onboard. Customers requiring assistance who haven't booked are advised to speak to a member of staff at the ticket office when it's open or use the ticket vending machine help button outside of that time. Please be aware that it may take longer to arrange your assistance if you do not book. Mobile assistance teams also operate within the area and can be available to assist with boarding and alighting for booked assists between the hours of 06:00 - 21:00. Outside of this time alternative transport will be supplied.
Customer Help Points
Yes
Help point avaiable on platform 1.
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
This station has step free access to both platforms but not between platforms (footbridge only). Step free access to the Shenfield / London bound side is the same side as the ticket office. The Southend bound platform is accessed from Plumberow Avenue approximately 500 metres away.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 06:00 - 19:30
- Waiting rooms Saturday: 06:00 - 19:40
- Waiting rooms Sunday: 08:10 - 15:40
Heated waiting rooms on both platforms
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 19:30
- Staff help available Saturday: 06:00 - 19:40
- Staff help available Sunday: 08:10 - 15:40
Most services are operated as driver only meaning there are no other staff onboard. Customers requiring assistance who haven't booked are advised to speak to a member of staff at the ticket office when it's open or use the ticket vending machine help button outside of that time. Please be aware that it may take longer to arrange your assistance if you do not book. Mobile assistance teams also operate within the area and can be available to assist with boarding and alighting for booked assists between the hours of 06:00 - 21:00. Outside of this time alternative transport will be supplied.
Customer Help Points and Meeting Point
Yes
Help point avaiable on platform 1.
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets including accessible (radar key) toilets are on platform 1
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:00 - 19:30
- Waiting Rooms Saturday: 06:00 - 19:40
- Waiting Rooms Sunday: 08:10 - 15:40
Heated waiting rooms on both platforms
Seating Area
Yes
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
147 spaces
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £7.80
- Rate on Saturday £3.50
- Rate on Sunday £3.50
- Rate per week £32.00
- Rate per month £132.00
- Rate per 3 months £377.00
- Rate per year £1318.00
ATM
Yes
Located outside the station
Refreshment Facilities
Yes
Coffee stand, limited opening hours
Pay Phones
No
Bicycle Storage
Spaces
80 spaces
Type of Storage
Racks
Location
Within car park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement transport stops are away from the Station, Located on Spa Road.
Customers wishing to travel to Shenfield/London should use the Public bus stop located opposite CO-OP Funeral care.
Customers wishing to travel towards Southend Victoria & Southend Airport should use the bus stop located next to CO-OP Funeral Care.
Directional Signage is provided at the station entrance and at both Public Bus Stops.
Check before travel.
