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Hockley (HOC)

Hockley station, Station Approach, Hockley, Essex, SS5 4BG

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 19:30
  • Opening Hours Saturday: 06:00 - 19:40
  • Opening Hours Sunday: 08:10 - 15:40
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:00 - 19:30
  • Information Services Opening Times Saturday: 06:00 - 19:40
  • Information Services Opening Times Sunday: 08:10 - 15:40

Staff Help Available

  • Staff Help Available Monday to Friday: 06:00 - 19:30
  • Staff Help Available Saturday: 06:00 - 19:40
  • Staff Help Available Sunday: 08:10 - 15:40

Most services are operated as driver only meaning there are no other staff onboard. Customers requiring assistance who haven't booked are advised to speak to a member of staff at the ticket office when it's open or use the ticket vending machine help button outside of that time. Please be aware that it may take longer to arrange your assistance if you do not book. Mobile assistance teams also operate within the area and can be available to assist with boarding and alighting for booked assists between the hours of 06:00 - 21:00. Outside of this time alternative transport will be supplied.

Customer Help Points

Yes

Help point avaiable on platform 1.

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

This station has step free access to both platforms but not between platforms (footbridge only). Step free access to the Shenfield / London bound side is the same side as the ticket office. The Southend bound platform is accessed from Plumberow Avenue approximately 500 metres away.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Friday: 06:00 - 19:30
  • Waiting rooms Saturday: 06:00 - 19:40
  • Waiting rooms Sunday: 08:10 - 15:40

Heated waiting rooms on both platforms

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

8 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:00 - 19:30
  • Staff help available Saturday: 06:00 - 19:40
  • Staff help available Sunday: 08:10 - 15:40

Most services are operated as driver only meaning there are no other staff onboard. Customers requiring assistance who haven't booked are advised to speak to a member of staff at the ticket office when it's open or use the ticket vending machine help button outside of that time. Please be aware that it may take longer to arrange your assistance if you do not book. Mobile assistance teams also operate within the area and can be available to assist with boarding and alighting for booked assists between the hours of 06:00 - 21:00. Outside of this time alternative transport will be supplied.

Customer Help Points and Meeting Point

Yes

Help point avaiable on platform 1.

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets including accessible (radar key) toilets are on platform 1

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 06:00 - 19:30
  • Waiting Rooms Saturday: 06:00 - 19:40
  • Waiting Rooms Sunday: 08:10 - 15:40

Heated waiting rooms on both platforms

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

147 spaces

Accessible spaces

8 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £5.80
  • Rate per day £8.40
  • Rate on Saturday £4.20
  • Rate on Sunday £4.20
  • Rate per week £35.00
  • Rate per month £150.00
  • Rate per 3 months £430.00
  • Rate per year £1505.00

ATM

Yes

Located outside the station

Refreshment Facilities

Yes

Coffee stand, limited opening hours

Bicycle Storage

Spaces

80 spaces

Type of Storage

Racks

Location

Within car park

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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