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Last updated:Today at 15:14
Train companies affected:CrossCountry, East Midlands Railway
Last updated:Today at 10:58
Train companies affected:South Western Railway
Last updated:Yesterday at 02:21
Train companies affected:National Rail

Horley (HOR)

Horley station, Victoria Road, Horley, Surrey, RH6 7NL

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:20 - 19:45
  • Opening Hours Saturday: 06:20 - 19:45
  • Opening Hours Sunday: 09:10 - 16:45
Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:20 - 19:45
  • Information Services Opening Times Saturday: 06:20 - 19:45
  • Information Services Opening Times Sunday: 09:10 - 16:45

Staff Help Available

  • Staff Help Available Monday to Friday: 06:20 - 19:45
  • Staff Help Available Saturday: 06:20 - 19:45
  • Staff Help Available Sunday: 09:10 - 16:45

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.

Customer Help Points

Yes

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station: This station has step-free access to all platforms.

Assistance Meeting Point is the Ticket Office.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

Waiting area may only be available during staffed hours at some locations.

Waiting areas are available on platforms 2 and 3 and in the ticket office.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Located at the front of the station

Accessible spaces

2 spaces

Free parking is offered to all Blue Badge holders. Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:20 - 19:45
  • Staff help available Saturday: 06:20 - 19:45
  • Staff help available Sunday: 09:10 - 16:45

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

The assisted travel helpline is not available on Christmas Day.

0800 138 1016

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our Assisted Travel team on: 0800 138 1016

  • Texting us on: 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Toilets

Yes

ticket office and Platforms 2 and 3

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

Yes

Waiting area may only be available during staffed hours at some locations.

Waiting areas are available on platforms 2 and 3 and in the ticket office.

Seating Area

Yes

Spaces

94 spaces

Accessible spaces

2 spaces

Free parking is offered to all Blue Badge holders. Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

Impaired mobility set down/pick up points available

Yes

Located at the front of the station

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £9.10
  • Rate on Saturday £9.00
  • Rate on Sunday £9.00

ATM

Yes

Located outside the station

Refreshment Facilities

Yes

Shops

Yes

Florist in ticket office

Pay Phones

Yes

Bicycle Storage

Spaces

76 spaces

Cycles are left at owners risk. Abandoned cycles may be removed.

Type of Storage

Stands

Location

On overbridge & near side entrance to Platform 1

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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