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Hurst Green (HUR)

Hurst Green station, Greenhurst Lane, Hurst Green, Surrey, RH8 0LL

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:50 - 19:05
  • Opening Hours Saturday: 06:45 - 13:20
  • Opening Hours Sunday: 07:55 - 16:10
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:50 - 23:30
  • Information Services Opening Times Saturday: 06:45 - 13:20
  • Information Services Opening Times Sunday: 07:55 - 16:10

Staff Help Available

  • Staff Help Available Monday to Friday: 05:50 - 23:30
  • Staff Help Available Saturday: 06:45 - 13:20
  • Staff Help Available Sunday: 07:55 - 16:10

Customer Help Points

Yes

The Assistance Meeting Point is at the front of the station next to the ticket machine.

Customer Services Notes

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Luggage Storage

No

Lost Property

Yes

If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.

Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

This is a Category B2 station: Level access to each platform via separate entrances. Step free route between platforms is via street with no footpath (over 400m and gradient above 1:10).

The Assistance Meeting Point is at the front of the station next to the ticket machine.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Ticket barriers and gates

No

Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Ramp for train access

Yes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.

Also, some trains have on board staff who are trained to step onto the platform when the train arrives, so they can provide assistance on and off the train. You can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0800 138 1016

  • Textphone: 0800 138 1018

Accessible Toilets

No

Waiting rooms

Yes

There are shelters on both platforms. A heated waiting area is also available during staffed hours.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Located at the front of the station

Accessible spaces

3 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.

If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:50 - 23:30
  • Staff help available Saturday: 06:45 - 13:20
  • Staff help available Sunday: 07:55 - 16:10
Customer Help Points and Meeting Point

Yes

The Assistance Meeting Point is at the front of the station next to the ticket machine.

Helpline
  • Helpline Monday to Sunday: Yes

The assisted travel helpline is not available on Christmas Day.

0800 138 1016

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our Assisted Travel team on: 0800 138 1016

  • Texting us on: 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Toilets

Yes

Located on platform 1.

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

There are shelters on both platforms. A heated waiting area is also available during staffed hours.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

58 spaces

Accessible spaces

3 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.

If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

Impaired mobility set down/pick up points available

Yes

Located at the front of the station

Car park CCTV

No

Refreshment Facilities

No

Pay Phones

No

Public Wi-Fi

No

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.

Bicycle Storage

Spaces

20 spaces

Type of Storage

Stands

Location

Located at entrance to the station.

Cycles are left at owners risk. Abandoned cycles may be removed.

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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