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Ipswich (IPS)

Ipswich station, Burrell Road, Ipswich, Suffolk, IP2 8AL

Temporary Car Parking Changes: From Thursday 10th to Sunday 13th July inclusive, some changes to normal car parking arrangements at Ipswich station will be in place, in connection with the Ed Sheeran music concerts. The West End car park (located next to Platform 1) will be closed and on Friday 11th, Saturday 12th, and Sunday 13th July, the pick-up / drop-off area at the front of the station, including the accessible car parking bays, will be closed from around 21:00 until close of service. Alternative accessible car parking will remain available in front of the multi-storey car park.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 05:00 - 21:20
  • Opening Hours,Saturday: 05:00 - 21:20
  • Opening Hours,Sunday: 07:15 - 22:00
Location

The ticket office at this station has recently moved, and is now located at the front of the station to the left, near the multi-storey car park, and is accessible directly from the station forecourt.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 04:30 - 01:00
  • Information Services Opening Times,Saturday: 04:30 - 01:00
  • Information Services Opening Times,Sunday: 07:00 - 01:00

This station is staffed 24/7 and is open during the hours shown above, with information from platform dispatch staff available during these times. Information from staff in the ticket office is available during ticket office opening hours.

Staff Help Available

  • Staff Help Available,Monday to Sunday: Available

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on one of the ticket machines at this station

Customer Help Points

No

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday & Public Holidays: Available

Trolleys

Available

CCTV at the Station

Yes

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer service office on the main concourse.

Ticket barriers and gates

Available

Ipswich station has Secure Station Acreditation

Accessible ticket machines

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms
  • Waiting rooms,Monday to Friday: 04:30 - 01:00
  • Waiting rooms,Saturday: 04:30 - 01:00
  • Waiting rooms,Sunday: 07:00 - 01:00

There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.

Seating area

Available

Wheelchairs available

Available

Trolleys

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point available

Available

Accessible spaces

Ipswich Car Park 1

9 spaces

Ipswich Car Park 2

Not Specified

Ipswich Car Park 1 

Parking is free for disabled customers displaying a valid International Blue Badge

Accessible car park equipment

Ipswich Car Park 1

Ipswich Car Park 2

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps can only be deployed from the side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide

Number of set-down/ pick-up spaces

There is space for more than 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Sunday: Available

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on one of the ticket machines at this station

Customer Help Points

No

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00
0800 028 28 78

We want everyone to travel with confidence. That is why, if you are planning on travelling on Greater Anglia services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Available

There are male and female toilets located in the station buildings on Platform 2 (for Intercity trains towards London), towards the tunnel-end of the platform. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:00 - 22:00
Saturday 05:00 - 22:00
Sunday 07:00 - 22:00

Accessible Toilets

Available

Baby Changing

Available

Female toilets,Male toilets

Waiting Rooms

  • Waiting Rooms,Monday to Friday: 04:30 - 01:00
  • Waiting Rooms,Saturday: 04:30 - 01:00
  • Waiting Rooms,Sunday: 07:00 - 01:00

There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.

Seating Area

Available

First Class Lounge

Available

Station Car Park

Car Parking Availability
  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available
Spaces

426 spaces

Accessible spaces

9 spaces

Parking is free for disabled customers displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £9.20
  • Rate per day £10.20
  • Rate on Saturday £6.85
  • Rate on Sunday £6.85
  • Rate per week £54.00
  • Rate per month £140.00
  • Rate per 3 months £405.00
  • Rate per year £1420.00
Notes

£13.00 Weekend fare (from 1000 Friday - 0400 Monday)

£96.00 Flexi ticket

Premium Bay

Spaces

0 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per year £2850.00

ATM

Available

Refreshment Facilities

Available

Costa Coffee

East of England Co-op Food Store

Greggs

Starbucks

Self-service vending machines providing hot drinks, cold drinks, and snacks

Free water refill point located on the station concourse, next to the customer service office

Public Telephones

No

Public Wi-Fi

Available

Post Boxes

Available

Bicycle Storage

Spaces

200 spaces

Type of Storage

Compounds, Stands & Racks

Location

There are 12 cycle stands and 70 cycle parking spaces located in the West End car park, adjacent to Platform 1. A secure cycle parking compound providing 106 spaces is near the lifts on Platforms 1 and 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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