Last updated:Today at 17:15
Train companies affected:South Western Railway
Kelvedon (KEL)
Kelvedon station, Station Road, Kelvedon, Essex, CO5 9NP
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:45 - 12:55
- Opening Hours Saturday: 05:30 - 12:15
- Opening Hours Sunday: 08:15 - 15:30
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:45 - 12:15
- Information Services Opening Times Saturday: 05:30 - 12:15
- Information Services Opening Times Sunday: 08:15 - 15:30
Information is available from staff in the ticket office during scheduled opening hours. Help points at this station are available for customers to use 24/7.
Staff Help Available
- Staff Help Available Monday to Friday: 05:45 - 12:55
- Staff Help Available Saturday: 05:30 - 12:15
- Staff Help Available Sunday: 08:15 - 15:30
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of this time customers are advised to use Colchester station which is approximately ten miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards London) - At the side entrance to the platform and next to the ticket machine, fixed to the grey post beneath the customer information screen
Platform 2 (for trains towards Colchester) - Between the waiting room and the waiting shelter, fixed to the grey post beneath the customer information screens
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
There is step free access from the station carpark to Platform 2 (for trains towards Colchester and Ipswich) only, with no step free access from the carpark to Platform 1 (for trains towards London) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via the station approach road off Station Road, although it is approximately 200 metres or a four-minute walk from the car park to the platform.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
- Waiting rooms Monday to Friday: 06:00 - 16:30
- Waiting rooms Saturday: 05:30 - 12:30
- Waiting rooms Sunday: 08:30 - 15:30
The main waiting room is located in the booking hall, but there is another waiting room on Platform 2 (for trains towards Colchester and Ipswich) and this is available for customers to use 24/7.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
Yes
Accessible spaces
Kelvedon Car Park 1
6 spaces
Kelvedon Car Park 2
0 spaces
Kelvedon Car Park 1
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Kelvedon Car Park 1
Kelvedon Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:45 - 12:55
- Staff help available Saturday: 05:30 - 12:15
- Staff help available Sunday: 08:15 - 15:30
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of this time customers are advised to use Colchester station which is approximately ten miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Customer Help Points and Meeting Point
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards London) - At the side entrance to the platform and next to the ticket machine, fixed to the grey post beneath the customer information screen
Platform 2 (for trains towards Colchester) - Between the waiting room and the waiting shelter, fixed to the grey post beneath the customer information screens
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
Yes
The toilets are located in the station building on Platform 1 (for trains towards London) and are accessed via the booking hall. Toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:00 - 16:30Saturday 05:30 - 12:30Sunday 08:30 - 15:30
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:00 - 16:30
- Waiting Rooms Saturday: 05:30 - 12:30
- Waiting Rooms Sunday: 08:30 - 15:30
The main waiting room is located in the booking hall, but there is another waiting room on Platform 2 (for trains towards Colchester and Ipswich) and this is available for customers to use 24/7.
Seating Area
Yes
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
281 spaces
Accessible spaces
6 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £8.50
- Rate on Saturday £4.00
- Rate on Sunday £4.00
- Rate per week £35.00
- Rate per month £150.00
- Rate per 3 months £428.00
- Rate per year £1498.00
Premium Bay
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
- Car Parking Availability Monday to Friday: Yes
Spaces
10 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per year £1850.00
Refreshment Facilities
No
Bicycle Storage
Spaces
50 spaces
Type of Storage
Stands & Racks
Location
There are five cycle stands between the side entrance and the ticket hall, and a secure cycle parking area providing 40 spaces can be accessed from Platform 1 (for trains towards London).
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off on Station Road, at the junction with Station Approach.
