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Kew Gardens (KWG)

Kew Gardens station, Station Approach, Kew, Greater London, TW9 3BZ

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

No

Location

Ticket Halls

London Fare Zone

Zone 3/4

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point

Customer Information Screens

No

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:20 - 01:10
  • Information Services Opening Times Saturday: 05:20 - 01:10
  • Information Services Opening Times Sunday: 07:10 - 00:10

Staff Help Available

  • Staff Help Available Monday to Friday: 05:20 - 01:15
  • Staff Help Available Saturday: 05:20 - 01:15
  • Staff Help Available Sunday: 07:10 - 00:10

Customer Help Points

Yes

Not monitored at all times.

Customer Services Notes

TFL Customer Services  Tel:  0343 222 1234

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 08:30 - 16:00
  • Lost Property Saturday: No
  • Lost Property Sunday: No

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step free platform interchange requires a 600m journey via street. Use the western Station Approach entrance for trains towards Central London and Stratford and the eastern North Road entrance (via ramp) for trains towards Richmond.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

Seating area

No

There are no seats in the ticket hall. Seats are available on the platform.

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Drop-off points at western and eastern entrances with drop kerbs

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:20 - 01:15
  • Staff help available Saturday: 05:20 - 01:15
  • Staff help available Sunday: 07:10 - 00:10
Customer Help Points and Meeting Point

Yes

Not monitored at all times.

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions.

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

No

There are no seats in the ticket hall. Seats are available on the platform.

ATM

Yes

Outside western entrance of station.

Refreshment Facilities

Yes

 Newsagent inside station

Shops

Yes

Newsagent inside the station. Tesco, Starbucks, Barclays Bank, Pizza Express and other small shops outside western and eastern entrances.

Pay Phones

No

Post Boxes

Yes

Near Lloyds Pharmacy outside western entrance.

Bicycle Storage

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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