Kew Gardens (KWG)
Kew Gardens station, Station Approach, Kew, Greater London, TW9 3BZ
Station Information
Ticket Office
Opening Hours
No
Location
Ticket Halls
London Fare Zone
Zone 3/4
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
No
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:20 - 01:10
- Information Services Opening Times Saturday: 05:20 - 01:10
- Information Services Opening Times Sunday: 07:10 - 00:10
Staff Help Available
- Staff Help Available Monday to Friday: 05:20 - 01:15
- Staff Help Available Saturday: 05:20 - 01:15
- Staff Help Available Sunday: 07:10 - 00:10
Customer Help Points
Yes
Not monitored at all times.
Customer Services Notes
TFL Customer Services Tel: 0343 222 1234
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:30 - 16:00
- Lost Property Saturday: No
- Lost Property Sunday: No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step free platform interchange requires a 600m journey via street. Use the western Station Approach entrance for trains towards Central London and Stratford and the eastern North Road entrance (via ramp) for trains towards Richmond.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
No
There are no seats in the ticket hall. Seats are available on the platform.
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Drop-off points at western and eastern entrances with drop kerbs
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:20 - 01:15
- Staff help available Saturday: 05:20 - 01:15
- Staff help available Sunday: 07:10 - 00:10
Customer Help Points and Meeting Point
Yes
Not monitored at all times.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions.
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
No
There are no seats in the ticket hall. Seats are available on the platform.
ATM
Yes
Outside western entrance of station.
Refreshment Facilities
Yes
Newsagent inside station
Shops
Yes
Newsagent inside the station. Tesco, Starbucks, Barclays Bank, Pizza Express and other small shops outside western and eastern entrances.
Pay Phones
No
Post Boxes
Yes
Near Lloyds Pharmacy outside western entrance.
Bicycle Storage
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement buses will usually stop in Kew Road at the Victoria Gate stops.
Please see TfL's interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html
District Line
Interchange at Hammersmith. Piccadilly Line to Heathrow Terminals 1, 2, 3, 4 and 5. Interchange at Earl's Court for National Rail services to Gatwick from West Brompton. Interchange at Richmond for Clapham Junction/Gatwick.
