Knebworth (KBW)
Knebworth station, Park Lane, Knebworth, Hertfordshire, SG3 6AT
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:50 - 13:15
- Opening Hours,Saturday: 08:00 - 13:45
- Opening Hours,Sunday: Unavailable
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:50 - 13:15
- Information Services Opening Times,Saturday: 08:00 - 13:45
- Information Services Opening Times,Sunday: Unavailable
Staff Help Available
- Staff Help Available,Monday to Friday: 06:50 - 13:15
- Staff Help Available,Saturday: 08:00 - 13:45
- Staff Help Available,Sunday: Unavailable
Customer Help Points
Yes
The Assistance Meeting Point is outside the ticket office.
Customer Services Notes
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Left Luggage
Unavailable
Lost Property
Available
If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.
Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
This is a Category C station: This station does not have step-free access.
The Assistance Meeting Point is outside the ticket office.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Induction loop
Yes
Ramp for train access
Unavailable
It is not possible to provide level access between train and platform at this station.
Accessible Toilets
Unavailable
Waiting rooms
Available
Unheated waiting areas are available on both platforms.
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Located at the front of the station
Accessible spaces
2 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.
If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:50 - 13:15
- Staff help available,Saturday: 08:00 - 13:45
- Staff help available,Sunday: Unavailable
Customer Help Points
Yes
The Assistance Meeting Point is outside the ticket office.
Helpline
- Helpline,Monday to Sunday: Available
The assisted travel helpline is not available on Christmas Day.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0800 058 2844
Texting us on 0800 138 1018
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Help Point location
Help Points are available inside and outside this station
Toilets
Available
Located on the station concourse. Toilets are only available during staffed hours.
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Available
Unheated waiting areas are available on both platforms.
Seating Area
Available
Operator
APCOA Parking UK
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
50 spaces
Accessible spaces
2 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.
If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
Impaired mobility set down/pick up points available
Available
Located at the front of the station
Car park CCTV
No
ATM
Available
Located by the station entrance.
Refreshment Facilities
Available
Public Telephones
No
Public Wi-Fi
Unavailable
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Great Northern website.
Bicycle Storage
Spaces
40 spaces
Type of Storage
Stands
Location
Located by the station entrance.
Cycles are left at owners risk. Abandoned cycles may be removed.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
A taxi rank is available at the front of the station.
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.