Last updated:Today at 20:51
Train companies affected:Avanti West Coast, London Northwestern Railway
Kingston (KNG)
Kingston station, Wood Street, Kingston, Greater London, KT1 1UJ
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:40 - 20:30
- Opening Hours,Saturday: 06:40 - 20:30
- Opening Hours,Sunday: 08:30 - 18:00
Location
Near the station entrance and in booking hall
London Fare Zone
Zone 6
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Kingston ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available
- Yes - from help point
Customer Information
Unavailable
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday: Available
- Information Services Opening Times,Sunday: Available
Staff Help Available
- Staff Help Available,Monday to Friday: Available
- Staff Help Available,Saturday: Available
- Staff Help Available,Sunday: Available
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Kingston.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station - This station has step-free access to all platforms.
Lifts to all platforms. Also long and steep ramp to Platform 3 (for trains towards Wimbledon) but this can be avoided by using the lift.
Ticket barriers and gates
Available
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
- Waiting rooms,Monday to Friday: 06:40 - 20:00
- Waiting rooms,Saturday: 06:40 - 20:00
- Waiting rooms,Sunday: 08:30 - 18:00
Heated waiting rooms on each platform. Seating is compliant with code of practice.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Friday: Available
- Staff help available,Saturday: Available
- Staff help available,Sunday: Available
Customer Help Points
Yes
Help points are available on all platforms
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Help Point location
There are Help Points
Toilets
Available
The toilets are located on Platform 2. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Accessible Toilets
Available
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:40 - 20:00
- Waiting Rooms,Saturday: 06:40 - 20:00
- Waiting Rooms,Sunday: 08:30 - 18:00
Heated waiting rooms on each platform. Seating is compliant with code of practice.
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
ATM
Available
Refreshment Facilities
Available
Coffee shops and vending machines.
Shops
Available
Public Telephones
Yes
Public Wi-Fi
Available
Find WiFi Hotspots around Kingston station
Post Boxes
Available
Bicycle Storage
Type of Storage
Compounds
Location
Wood Street cycle hub is a large cycle storage facility next to the station at Kingston. This is operated by the local council.
Sheltered
No
CCTV
Yes
Cycle and buggy facilities
There are wide/long cycle/mobility scooter space(s) available
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Services towards New Malden: Bus Stop V
Services towards Twickenham or Shepperton: Bus Stop T
Information to plan your onward journey is available in a printable format here
