Kew Gardens (KWG)
Managed by London Underground
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
Note Newsagent inside station
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ATM machine
ATM machine Outside western entrance of station.
-
Toilets
Toilets Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions. -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
Note Near Lloyds Pharmacy outside western entrance.
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Tourist information office
-
Shops
Shops Newsagent inside the station. Tesco, Starbucks, Barclays Bank, Pizza Express and other small shops outside western and eastern entrances.
Kew Gardens
Getting to and from the station
- Car Park
No- Onward travel information
- Please see TfL's interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html
- Impaired mobility set down / pick up points available
- No
- Metro
- District Line
- Airport
- Interchange at Hammersmith. Piccadilly Line to Heathrow Terminals 1, 2, 3, 4 and 5. Interchange at Earl's Court for National Rail services to Gatwick from West Brompton. Interchange at Richmond for Clapham Junction/Gatwick.
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- London fare zone
- Zone 3/4
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:20 - 01:10
Saturday 05:20 - 01:10
Sunday 07:10 - 00:10
- Customer help points
- Yes
-
Not monitored at all times.
- Lost Property
- Yes
-
Monday - Friday 08:30 - 16:00
Saturday Closed
Sunday Closed
- 0343 222 1234
- Customer Services
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TFL Customer Services Tel: 0343 222 1234
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement buses will usually stop in Kew Road at the Victoria Gate stops.
Facilities
- ATM Machine
- Yes
-
Outside western entrance of station.
- Post box
- Yes
-
Near Lloyds Pharmacy outside western entrance.
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Kew Gardens station
- Refreshment facilities
- Yes
-
Newsagent inside station
- Shops
- Yes
- Type of shops available
-
Newsagent inside the station. Tesco, Starbucks, Barclays Bank, Pizza Express and other small shops outside western and eastern entrances.
- Toilets
- Yes
- Toilets Location
- Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions.
- Accessible toilets
- No
- Baby changing facilities
- No
- National key toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234 or 020 3031 9331 (Textphone)
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 05:20 - 01:15
Saturday 05:20 - 01:15
Sunday 07:10 - 00:10
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step free platform interchange requires a 600m journey via street. Use the western Station Approach entrance for trains towards Central London and Stratford and the eastern North Road entrance (via ramp) for trains towards Richmond.
- Wheelchairs available
- No
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