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Last updated:Today at 22:42
Train companies affected:London Overground

Kew Gardens (KWG)

Kew Gardens station, Station Approach, Kew, Greater London, TW9 3BZ

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

Unavailable

Location

Ticket Halls

London Fare Zone

Zone 3/4

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available

  • Yes - from help point

Customer Information

Unavailable

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 05:20 - 01:10
  • Information Services Opening Times,Saturday: 05:20 - 01:10
  • Information Services Opening Times,Sunday: 07:10 - 00:10

Staff Help Available

  • Staff Help Available,Monday to Friday: 05:20 - 01:15
  • Staff Help Available,Saturday: 05:20 - 01:15
  • Staff Help Available,Sunday: 07:10 - 00:10

Customer Help Points

Yes

Not monitored at all times.

Customer Services Notes

TFL Customer Services  Tel:  0343 222 1234

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Friday: 08:30 - 16:00
  • Lost Property,Saturday: Unavailable
  • Lost Property,Sunday: Unavailable

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step free platform interchange requires a 600m journey via street. Use the western Station Approach entrance for trains towards Central London and Stratford and the eastern North Road entrance (via ramp) for trains towards Richmond.

Ticket barriers and gates

Available

Accessible ticket machines

Available

Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms

Unavailable

Seating area

Unavailable

There are no seats in the ticket hall. Seats are available on the platform.

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Drop-off points at western and eastern entrances with drop kerbs

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is on the same side of the road as the station

Ramp deployment from rear of vehicle

Ramps can only be deployed from the side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

Lane is at least 3.6m wide

Number of set-down/ pick-up spaces

There is space for more than 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 05:20 - 01:15
  • Staff help available,Saturday: 05:20 - 01:15
  • Staff help available,Sunday: 07:10 - 00:10
Customer Help Points

Yes

Not monitored at all times.

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are available inside and outside this station

Toilets

Available

Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions.

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

Unavailable

Seating Area

Unavailable

There are no seats in the ticket hall. Seats are available on the platform.

ATM

Available

Outside western entrance of station.

Refreshment Facilities

Available

 Newsagent inside station

Shops

Available

Newsagent inside the station. Tesco, Starbucks, Barclays Bank, Pizza Express and other small shops outside western and eastern entrances.

Public Telephones

No

Post Boxes

Available

Near Lloyds Pharmacy outside western entrance.

Bicycle Storage

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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