Last updated:Today at 00:03
Train companies affected:South Western Railway
Lowestoft station, Denmark Road, Lowestoft, Suffolk, NR32 2EG
Yes
Yes
Yes
Yes
Yes
Yes
Information is available from the ticket office during scheduled opening hours. Help points at this station are available for customers to use 24/7.
Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Yes
Help points can be found at the following location(s):
Platform 2 - At the side entrance to the station, opposite the cycle park and fixed to the brick wall of the station building
Platforms 2 & 3 - On the station courtyard and adjacent to the ticket machine, fixed to the grey post beneath the customer information screens
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
No
Yes
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
No
Yes
Yes
Yes
Yes
No
There is a seated waiting area in the ticket hall.
Yes
Yes
Yes
Details of nearest taxis are shown on station information poster
No
3 spaces
Yes
Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Yes
Help points can be found at the following location(s):
Platform 2 - At the side entrance to the station, opposite the cycle park and fixed to the brick wall of the station building
Platforms 2 & 3 - On the station courtyard and adjacent to the ticket machine, fixed to the grey post beneath the customer information screens
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Yes
The male and the female toilets are located in the station building and can be accessed from the ticket hall. An accessible toilet is available, although a radar key is not required to access this facility. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 07:30 - 17:05Saturday 07:30 - 17:05Sunday 08:45 - 16:15
No
Yes
There is a seated waiting area in the ticket hall.
Yes
National Car Parks Ltd
112 spaces
3 spaces
Yes
No
No
Parking charges apply
Yes
Free water refill point available
60 spaces
Compounds & Stands
There are 10 cycle stands in the far corner of the station courtyard, and a secure cycle parking compound providing 40 spaces is located next to the side entrance to the station, adjacent to Platform 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.
Yes
Yes
There are no cycle hire facilities at this station
Rail replacement bus services pick up and drop off at the bus stops in the interchange area, just outside the station and adjacent to Platform 2.
Lowestoft is a PlusBus location click here to see the PlusBus map
Station for the Port of Lowestoft