Last updated:Today at 00:03
Train companies affected:South Western Railway
Lowestoft (LWT)
Lowestoft station, Denmark Road, Lowestoft, Suffolk, NR32 2EG
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:40 - 17:05
- Opening Hours Saturday: 06:40 - 17:05
- Opening Hours Sunday: 08:00 - 16:15
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:40 - 17:05
- Information Services Opening Times Saturday: 06:40 - 17:05
- Information Services Opening Times Sunday: 08:00 - 16:15
Information is available from the ticket office during scheduled opening hours. Help points at this station are available for customers to use 24/7.
Staff Help Available
- Staff Help Available Monday to Friday: 06:40 - 17:05
- Staff Help Available Saturday: 06:40 - 17:05
- Staff Help Available Sunday: 08:00 - 16:15
Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 2 - At the side entrance to the station, opposite the cycle park and fixed to the brick wall of the station building
Platforms 2 & 3 - On the station courtyard and adjacent to the ticket machine, fixed to the grey post beneath the customer information screens
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
- Waiting rooms Monday to Friday: 06:40 - 17:05
- Waiting rooms Saturday: 06:40 - 17:05
- Waiting rooms Sunday: 08:00 - 16:15
There is a seated waiting area in the ticket hall.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:40 - 17:05
- Staff help available Saturday: 06:40 - 17:05
- Staff help available Sunday: 08:00 - 16:15
Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Customer Help Points and Meeting Point
Yes
Help points can be found at the following location(s):
Platform 2 - At the side entrance to the station, opposite the cycle park and fixed to the brick wall of the station building
Platforms 2 & 3 - On the station courtyard and adjacent to the ticket machine, fixed to the grey post beneath the customer information screens
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
Yes
The male and the female toilets are located in the station building and can be accessed from the ticket hall. An accessible toilet is available, although a radar key is not required to access this facility. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 07:30 - 17:05Saturday 07:30 - 17:05Sunday 08:45 - 16:15
Accessible Toilets
No
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:40 - 17:05
- Waiting Rooms Saturday: 06:40 - 17:05
- Waiting Rooms Sunday: 08:00 - 16:15
There is a seated waiting area in the ticket hall.
Seating Area
Yes
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
112 spaces
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £5.00
- Rate on Saturday £4.50
- Rate on Sunday £4.50
- Rate per week £20.00
- Rate per month £95.00
- Rate per 3 months £271.00
- Rate per year £949.00
Refreshment Facilities
Yes
Free water refill point available
Bicycle Storage
Spaces
60 spaces
Type of Storage
Compounds & Stands
Location
There are 10 cycle stands in the far corner of the station courtyard, and a secure cycle parking compound providing 40 spaces is located next to the side entrance to the station, adjacent to Platform 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off at the bus stops in the interchange area, just outside the station and adjacent to Platform 2.
Lowestoft is a PlusBus location click here to see the PlusBus map
Station for the Port of Lowestoft
