Manningtree (MNG)
Manningtree station, Station Approach, off A137, Manningtree, Essex, CO11 2LH
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:45 - 20:45
- Opening Hours Saturday: 05:45 - 20:45
- Opening Hours Sunday: 07:50 - 19:15
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:15 - 23:45
- Information Services Opening Times Saturday: 05:15 - 23:45
- Information Services Opening Times Sunday: 07:30 - 22:30
Information is available from the ticket office during scheduled opening hours, or from platform dispatch staff during the hours shown above. Help points at this station are available for customers to use 24/7.
Staff Help Available
- Staff Help Available Monday to Friday: 05:15 - 23:45
- Staff Help Available Saturday: 05:15 - 23:45
- Staff Help Available Sunday: 07:30 - 22:30
Assistance is provided by station staff or on board staff during the hours of train service operation. Booking is recommended. For customers ending their journeys at Manningtree and arriving after 23:30 who require assistance off the train, we recommend travelling on services heading to Norwich so that the on-board staff can assist.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 2 (for trains towards London) - Between the side entrance to the platform and the female toilets, fixed to the platform-facing wall of the station building
Platform 3 (for trains towards Ipswich and Norwich) - Next to the waiting room entrance, fixed to the platform-facing wall of the station building
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
This station has step free access to all platforms via lifts, and the lifts are now open 24 hours a day.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 05:30 - 22:30
- Waiting rooms Saturday: 05:30 - 22:30
- Waiting rooms Sunday: 07:45 - 21:30
The waiting room is located in the station building on Platform 3 (for trains towards Ipswich and Norwich).
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
4 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:15 - 23:45
- Staff help available Saturday: 05:15 - 23:45
- Staff help available Sunday: 07:30 - 22:30
Assistance is provided by station staff or on board staff during the hours of train service operation. Booking is recommended. For customers ending their journeys at Manningtree and arriving after 23:30 who require assistance off the train, we recommend travelling on services heading to Norwich so that the on-board staff can assist.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Customer Help Points and Meeting Point
Yes
Help points can be found at the following location(s):
Platform 2 (for trains towards London) - Between the side entrance to the platform and the female toilets, fixed to the platform-facing wall of the station building
Platform 3 (for trains towards Ipswich and Norwich) - Next to the waiting room entrance, fixed to the platform-facing wall of the station building
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
Yes
The female toilets are located on Platform 2 (for trains towards London), with the accessible and the male toilets at the side entrance to the same platform. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:30 - 22:00Saturday 05:30 - 22:00Sunday 07:45 - 21:30
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:30 - 22:30
- Waiting Rooms Saturday: 05:30 - 22:30
- Waiting Rooms Sunday: 07:45 - 21:30
The waiting room is located in the station building on Platform 3 (for trains towards Ipswich and Norwich).
Seating Area
Yes
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
570 spaces
Accessible spaces
4 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £9.00
- Rate on Saturday £4.50
- Rate on Sunday £4.50
- Rate per week £40.00
- Rate per month £168.00
- Rate per 3 months £481.00
- Rate per year £1685.00
Refreshment Facilities
Yes
Bicycle Storage
Spaces
268 spaces
Type of Storage
Compounds, Stands & Racks
Location
There are two cycle compounds adjacent to the 20-minute parking bays on the access road to the station - one has 104 spaces available and the secure compound has 80 spaces. There is another secure compound beyond the side entrance to the station at the far end of Platform 2 (for trains towards London) which has 32 stands available. A further ten stands are located beyond the smaller station building at the side entrance to the station and these can be accessed from Platform 2.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off at the station forecourt, just outside the entrance to the station.
