Last updated:Today at 16:28
Train companies affected:CrossCountry, LNER, Lumo, ScotRail, TransPennine Express
Last updated:Yesterday at 12:20
Train companies affected:National Rail
Marks Tey station, Station Road, Marks Tey, Essex, CO6 1EE
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Ongoing drainage issues
The toilets, including the accessible toilet, and the waiting room facilities at this station may be temporarily closed at short notice due to drainage issues.
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Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information is available from the ticket office during scheduled opening hours, or from platform dispatch staff during the hours shown above. Help points at this station are available for customers to use 24/7.
Assistance to / from mainline services is provided by station staff during the opening hours listed below. Outside of these times assistance from a conductor is only available for services running to / from Sudbury. For any other services alternative transport will be provided to / from Colchester station. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
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Help points can be found at the following location(s):
Platform 1 (for trains towards London) - At the bottom of the ramped entrance to this platform, next to the steps down from the booking hall
Platforms 2/3 (for trains towards Colchester and Ipswich, and Sudbury) - On the outside of the waiting room, fixed to the wall facing the barrow crossing
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
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Some step-free access to all platforms - please check details.
There is step free access to all platforms but not between platforms. Please allow at least 15 minutes to transfer between platforms if you have reduced mobility.
Platform 1 (towards London) is accessed via the ticket office on Station Road, Platform 2 (towards Sudbury, Colchester and Ipswich) is via the car park off North Lane. Access between platforms is either via a stepped footbridge or via a 500m walking route using North Lane which has narrow footpaths. Wheelchair users connecting between the mainline and the Sudbury line would be advised to change at Colchester.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office for London bound services, or the supervisor's office on Platform 2 for northbound services towards Colchester and Ipswich. For Sudbury line services please make yourself known to the member of traincrew who will be monitoring the platform prior to departure.
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The waiting room is located in the station building on Platforms 2/3 (for trains towards Colchester and Ipswich, and Sudbury).
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Details of nearest taxis are shown on station information poster
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8 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
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Assistance to / from mainline services is provided by station staff during the opening hours listed below. Outside of these times assistance from a conductor is only available for services running to / from Sudbury. For any other services alternative transport will be provided to / from Colchester station. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards London) - At the bottom of the ramped entrance to this platform, next to the steps down from the booking hall
Platforms 2/3 (for trains towards Colchester and Ipswich, and Sudbury) - On the outside of the waiting room, fixed to the wall facing the barrow crossing
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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The male and the female toilets are located next to the waiting shelter on Platforms 2/3 (for trains towards Colchester and Ipswich, and Sudbury). There are two accessible toilets available for radar key holders - one can be accessed via the waiting room on Platforms 2/3, and the other is inside the booking hall which leads to Platform 1 (for trains towards London). All toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:00 - 21:00Saturday 06:00 - 21:00Sunday 07:30 - 21:00
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The waiting room is located in the station building on Platforms 2/3 (for trains towards Colchester and Ipswich, and Sudbury).
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National Car Parks Ltd
257 spaces
8 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
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Parking charges apply
£12.00 Weekend fare (from 1000 Friday - 0400 Monday)
£66.00 Flexi ticket
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Self-service vending machine providing cold drinks and snacks
Free water refill point available
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260 spaces
Compounds & Racks
A sheltered cycle parking area providing 60 spaces is located next to the side entrance to Platform 1 (for trains towards London), and a secure compound with 200 spaces is available on the access road to the station car park, behind Platform 3 (for trains towards Sudbury).
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There are no cycle hire facilities at this station
Rail replacement bus services pick up and drop off at the front of the station.
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