Last updated:Today at 18:47
Train companies affected:Grand Central, Hull Trains, LNER, Lumo
Newmarket station, Station Approach, Newmarket, Suffolk, CB8 9BB
No
Yes
Yes
Yes
No
Yes
Yes
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp Assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using the Help Point at this station
Assistance meeting point is on the platform.
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards both Cambridge and Ipswich) - In between the first waiting shelter and the blue Amazon hub locker, fixed to the grey post beneath the customer information screens in the middle of the platform
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
No
Yes
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This station has step free access to the single platform for trains towards both Ipswich and Cambridge.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform.
No
Yes
Yes
Yes
No
No
Yes
Yes
Details of nearest taxis are shown on station information poster
No
1 spaces
Yes
Yes
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp Assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using the Help Point at this station
Assistance meeting point is on the platform.
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards both Cambridge and Ipswich) - In between the first waiting shelter and the blue Amazon hub locker, fixed to the grey post beneath the customer information screens in the middle of the platform
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
No
No
No
No
Yes
National Car Parks Ltd
11 spaces
1 space
Yes
No
Yes
Parking charges apply
No
No
78 spaces
Stands & Racks
There are five covered cycle stands and a sheltered cycle parking area providing 68 spaces which are all located beyond the waiting shelters on Platform 1 (for trains towards both Cambridge and Ipswich).
Yes
No
There are no cycle hire facilities at this station
Rail replacement bus services pick up and drop off at the bus stop on Green Road, in front of the station entrance.