Last updated:Today at 22:24
Train companies affected:South Western Railway
North Wembley (NWB)
North Wembley station, East Lane, Wembley, Greater London, HA9 7NT
Station Information
Ticket Office
Opening Hours
No
Location
Ticket Hall
London Fare Zone
Zone 4
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Accessible ticket machines sell tickets suitable for use on London Underground services, including daily and weekly Travelcards.
Height adjusted ticket office counter
No
Ticket office staff provide assistance where possible. See ticket office opening hours.
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
No
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:05 - 00:50
- Information Services Opening Times Saturday: 05:05 - 00:50
- Information Services Opening Times Sunday: 06:50 - 00:30
Staff Help Available
- Staff Help Available Monday to Friday: 05:05 - 00:50
- Staff Help Available Saturday: 05:05 - 00:50
- Staff Help Available Sunday: 06:50 - 00:30
Customer Help Points
Yes
Customer Services Notes
TFL Customer Services on 0343 222 1234
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:30 - 16:00
- Lost Property Saturday: No
- Lost Property Sunday: No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
This station does not have step-free access
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Accessible ticket machines sell tickets suitable for use on London Underground services, including daily and weekly Travelcards.
Height adjusted ticket office counter
No
Ticket office staff provide assistance where possible. See ticket office opening hours.
Induction loop
Yes
Ramp for train access
No
Accessible Toilets
No
Waiting rooms
No
Seating area
No
There are no seats in the ticket hall. Seats are available on the platform.
Getting to and from the station
Accessible taxis here
Yes
Contact taxi operator directly
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:05 - 00:50
- Staff help available Saturday: 05:05 - 00:50
- Staff help available Sunday: 06:50 - 00:30
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
No
None
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
No
There are no seats in the ticket hall. Seats are available on the platform.
Refreshment Facilities
No
Pay Phones
No
Bicycle Storage
Spaces
4 spaces
Type of Storage
Stands
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
