Last updated:Today at 07:55
Train companies affected:London Overground, Southern, Thameslink
Northolt Park (NLT)
Northolt Park station, Cadogan Court, South Harrow, Greater London, UB5 4NP
The customer information screens are currently out of order at Northolt Park station.
Station Information
Ticket Office
Opening Hours
No
London Fare Zone
Zone 5
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
- Accessible ticket machines Monday to Sunday & Public Holidays: Yes
The ticket machine is located adjacent to the entrance to Platform 1 (trains towards London Marylebone.)
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Chiltern Smartcards can be obtained from www.chilternrailways.co.uk/smart
Contactless Pay as you go
Use Contactless Pay as you go from this station
Yes
Contactless Pay as you go note
Pay as you go with contactless is available as far as High Wycombe.
Information Available From Staff
- Yes - from help point
Customer Information
No
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: Yes
Staff Help Available
Yes
Please note: Northolt Park station is unstaffed.
We recommend that you book assistance 2 hours in advance of your journey to enable us to get a member of staff to the station to assist you or arrange alternative transport.
Please use the Help Point at the station.
Customer Help Points
Yes
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 12:00 - 20:00
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Step Free Access Category B2. Flat access to both platforms. Please note that there is no flat access between platforms (access between platforms is via the footbridge). Flat access from one platform to another is via public footpaths and is a distance of roughly 500m.
Ticket barriers and gates
No
Accessible ticket machines
- Accessible ticket machines Monday to Sunday & Public Holidays: Yes
The ticket machine is located adjacent to the entrance to Platform 1 (trains towards London Marylebone.)
Ramp for train access
No
Accessible Toilets
No
Waiting rooms
No
Seating area
No
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
Yes
If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
Yes
Please note: Northolt Park station is unstaffed.
We recommend that you book assistance 2 hours in advance of your journey to enable us to get a member of staff to the station to assist you or arrange alternative transport.
Please use the Help Point at the station.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: 07:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Additionally, Wembley Stadium station has step-free access to both platforms but is unstaffed other than during events at the Stadium.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
No
Refreshment Facilities
No
Pay Phones
No
Public Wi-Fi
Yes
Bicycle Storage
Spaces
12 spaces
Type of Storage
Stands
Location
Near the platforms.
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
This station is not served by rail replacement due to difficult road access. Please use the Passenger Help Point on the station to arrange for alternative transport.
Information to plan your onward journey is available in a printable format here
