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Norwich (NRW)

Norwich station, Station Approach, Norwich, Norfolk, NR1 1EF

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 04:45 - 20:45
  • Opening Hours Saturday: 04:45 - 20:45
  • Opening Hours Sunday: 06:45 - 20:45
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 04:30 - 01:30
  • Information Services Opening Times Saturday: 04:30 - 01:30
  • Information Services Opening Times Sunday: 06:00 - 01:30

This station is staffed 24/7 and is open during the hours shown above, with information from platform dispatch staff available during these times. Information from staff in the ticket office is available during ticket office opening hours.

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on one of the ticket machines at this station

Customer Help Points

No

Assistance meeting point is the information desk in booking hall

Customer Services Notes

  • Monday-Saturday 08:00-20:00

  • Sunday 10:00-20:00 Bank

  • Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the information desk in booking hall.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Friday: 04:30 - 01:30
  • Waiting rooms Saturday: 04:30 - 01:30
  • Waiting rooms Sunday: 06:00 - 01:30

The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Secure Station Accredited

Yes

Norwich station has Secure Station Acreditation

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

Yes

At the main station entrance

Accessible spaces

Norwich Car Park 1

5 spaces

Norwich Car Park 2

Not Specified

Norwich Car Park 3

Not Specified

Accessible car park equipment

Norwich Car Park 1

Norwich Car Park 2

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on one of the ticket machines at this station

Customer Help Points and Meeting Point

No

Assistance meeting point is the information desk in booking hall

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00
0800 028 28 78

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 04:30 - 01:30
  • Waiting Rooms Saturday: 04:30 - 01:30
  • Waiting Rooms Sunday: 06:00 - 01:30

The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.

Seating Area

Yes

Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Sunday: 04:30 - 01:30
Spaces

62 spaces

Accessible spaces

5 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

At the main station entrance

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £13.00
  • Rate on Saturday £7.00
  • Rate on Sunday £7.00
  • Rate per week £55.00
  • Rate per month £216.00
  • Rate per 3 months £618.00
  • Rate per year £2163.00

Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Sunday: Yes
Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

At the main station entrance

Car park CCTV

Yes

Car Park 3

Car Parking Availability
  • Car Parking Availability Monday to Sunday: Yes
Impaired mobility set down/pick up points available

Yes

At the main station entrance

Car park CCTV

No

ATM

Yes

Refreshment Facilities

Yes

AMT Coffee

Costa Coffee

Starbucks

Subway

Self-service vending machines providing cold drinks and snacks

Free water refill point located on the station concourse, outside the customer service office

Pay Phones

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

442 spaces

Type of Storage

Racks

Location

Cycle parking facilities can be located next to the station entrance, near the bus stops

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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