Norwich station, Station Approach, Norwich, Norfolk, NR1 1EF
Yes
Yes
Yes
Yes
Yes
Yes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
This station is staffed 24/7 and is open during the hours shown above, with information from platform dispatch staff available during these times. Information from staff in the ticket office is available during ticket office opening hours.
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station
No
Assistance meeting point is the information desk in booking hall
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00 Bank
Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
No
Yes
Yes
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the information desk in booking hall.
Yes
Yes
Yes
Yes
Yes
Yes
The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.
Yes
Yes
Yes
Yes
Norwich station has Secure Station Acreditation
Yes
Details of nearest taxis are shown on station information poster
Yes
At the main station entrance
Norwich Car Park 1
5 spaces
Norwich Car Park 2
Not Specified
Norwich Car Park 3
Not Specified
Norwich Car Park 1
Norwich Car Park 2
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station
No
Assistance meeting point is the information desk in booking hall
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Yes
There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00
Yes
Yes
The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.
Yes
National Car Parks Ltd
62 spaces
5 spaces
Yes
Yes
At the main station entrance
Yes
Parking charges apply
Yes
Yes
At the main station entrance
Yes
Yes
At the main station entrance
No
Yes
Yes
Self-service vending machines providing cold drinks and snacks
Free water refill point located on the station concourse, outside the customer service office
442 spaces
Racks
Cycle parking facilities can be located next to the station entrance, near the bus stops
Yes
Yes
There are no cycle hire facilities at this station
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.
'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus
'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.
Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
