Last updated:Yesterday at 23:55
Train companies affected:Avanti West Coast, TransPennine Express
Norwich (NRW)
Norwich station, Station Approach, Norwich, Norfolk, NR1 1EF
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 04:45 - 20:45
- Opening Hours Saturday: 04:45 - 20:45
- Opening Hours Sunday: 06:45 - 20:45
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 04:30 - 01:30
- Information Services Opening Times Saturday: 04:30 - 01:30
- Information Services Opening Times Sunday: 06:00 - 01:30
This station is staffed 24/7 and is open during the hours shown above, with information from platform dispatch staff available during these times. Information from staff in the ticket office is available during ticket office opening hours.
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station
Customer Help Points
No
Assistance meeting point is the information desk in booking hall
Customer Services Notes
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00 Bank
Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the information desk in booking hall.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 04:30 - 01:30
- Waiting rooms Saturday: 04:30 - 01:30
- Waiting rooms Sunday: 06:00 - 01:30
The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Secure Station Accredited
Yes
Norwich station has Secure Station Acreditation
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
Yes
At the main station entrance
Accessible spaces
Norwich Car Park 1
5 spaces
Norwich Car Park 2
Not Specified
Norwich Car Park 3
Not Specified
Accessible car park equipment
Norwich Car Park 1
Norwich Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station
Customer Help Points and Meeting Point
No
Assistance meeting point is the information desk in booking hall
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
0800 028 28 78
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 04:30 - 01:30
- Waiting Rooms Saturday: 04:30 - 01:30
- Waiting Rooms Sunday: 06:00 - 01:30
The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.
Seating Area
Yes
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Sunday: 04:30 - 01:30
Spaces
70 spaces
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
At the main station entrance
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £12.60
- Rate per day £13.60
- Rate on Saturday £7.40
- Rate on Sunday £7.40
- Rate per week £58.00
- Rate per month £227.00
- Rate per 3 months £649.00
- Rate per year £2271.00
Station Car Park
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
At the main station entrance
Car park CCTV
Yes
Car Park 3
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Impaired mobility set down/pick up points available
Yes
At the main station entrance
Car park CCTV
No
ATM
Yes
Refreshment Facilities
Yes
Self-service vending machines providing cold drinks and snacks
Free water refill point located on the station concourse, outside the customer service office
Bicycle Storage
Spaces
442 spaces
Type of Storage
Racks
Location
Cycle parking facilities can be located next to the station entrance, near the bus stops
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.
'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus
'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.
Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
