Ockendon (OCK)
Managed by c2c
Station facilities
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Station seating facilities
Station seating facilities Platform 1
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Trolleys
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Refreshments
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ATM machine
-
Toilets
Toilets The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
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Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
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Shops
Ockendon
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- Platform 1
- Storage spaces
- 46
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Phone number
- 0845 050 70 80
- Web address
- http://www.ncp.co.uk
- Email address
- customer.service@ncp.co.uk
- Opening hours
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Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 36 with 5 accessible spaces available
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Access to car park payment facilities is not required for wheelchair users as parking is free for disabled users in designated parking spaces
- Free of charge
- No
- Daily rate
- £5.60
- Off peak rate
- £2.40
- Saturday rate
- £2.40
- Sunday rate
- £2.40
- Weekly rate
- £23.00
- Monthly rate
- £88.00
- 3 Monthly rate
- £253.00
- Annual rate
- £873.00
-
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
- CCTV Coverage
- Yes
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
-
Yes
- Impaired mobility set down / pick up points available
- Yes
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Outside station entrance
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:45 - 20:30
Saturday 07:15 - 16:30
Sunday 08:15 - 15:40
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Oyster top-up only from the self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- Yes
-
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
- Penalty fares
- Penalty fares apply for c2c
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
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Monday - Friday 05:45 - 20:30
Saturday 07:15 - 16:30
Sunday 08:15 - 15:40
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
- Operated by c2c
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Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 16:00
Public Holidays 09:00 - 16:00
Not Christmas Day or Boxing Day
- 03457 44 44 22
- Customer Services
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Monday - Friday, 08:00 - 20:00
Saturday - Sunday, 09:00 - 16:00
Public Holidays, 09:00 - 16:00
Closed Christmas Day & Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Rail replacement services operate from the Bus Stop outside station entrance.
During disruption, ticket acceptance may be arranged on the TfL 370 Bus to Lakeside (for Chafford Hundred) and Romford via Upminster. These buses operate from bus stops on South Road, near the Royal Oak Public House.
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
- Toilets
- Yes
- Toilets Location
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The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- Platform 1. This can be accessed using a radar key.
- Waiting Rooms
- Yes
- Waiting rooms location
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Platform 1
- Waiting rooms opening hours
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Monday - Friday 05:45 - 20:30
Saturday 07:15 - 16:30
Sunday 08:15 - 15:40
Accessibility and mobility access
- Helpline Contact
- 03457 44 44 22
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
- Staff help available
- Yes
- Staff help available opening times
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Monday - Friday 06:30 - 19:30
Closed Christmas Day and Boxing Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Step free access is only available from street level to platform 1
Platform 2 is only used for certain trains during peak hours, Monday - Friday
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Chafford Hundred Lakeside;
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