Last updated:Today at 09:21
Train companies affected:South Western Railway
Ockendon (OCK)
Ockendon station, Station Approach, Tamarisk Road, Ockendon, Essex, RM15 6PD
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:30 - 11:05
- Opening Hours Saturday: 08:55 - 13:30
- Opening Hours Sunday: No
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Customer Service Staff
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Oyster top-up only from the self-service ticket machine
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:45 - 20:30
- Information Services Opening Times Saturday: 07:15 - 16:30
- Information Services Opening Times Sunday: 08:15 - 15:40
Staff Help Available
- Staff Help Available Monday to Friday: 06:30 - 19:30
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday - Sunday, 09:00 - 16:00
Public Holidays, 09:00 - 16:00
Closed Christmas Day & Boxing Day
0345 744 4422 (option 3, followed by option 3)
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:00 - 20:00
- Lost Property Saturday to Sunday: 09:00 - 16:00
- Lost Property Public Holidays: 09:00 - 16:00
Not Christmas Day or Boxing Day
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
Step free access is only available from street level to platform 1
Platform 2 is only used for certain trains during peak hours, Monday - Friday
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Customer Service Staff
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Platform 1. This can be accessed using a radar key.
Waiting rooms
- Waiting rooms Monday to Friday: 05:45 - 20:30
- Waiting rooms Saturday: 07:15 - 16:30
- Waiting rooms Sunday: 08:15 - 15:40
Closed until further notice
Platform 1
Seating area
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Outside station entrance
Accessible spaces
5 spaces
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:30 - 19:30
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
Yes
The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
Accessible Toilets
Yes
Platform 1. This can be accessed using a radar key.
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:45 - 20:30
- Waiting Rooms Saturday: 07:15 - 16:30
- Waiting Rooms Sunday: 08:15 - 15:40
Closed until further notice
Platform 1
Seating Area
No
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
36 spaces
Accessible spaces
5 spaces
Impaired mobility set down/pick up points available
Yes
Outside station entrance
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.00
- Rate per day £7.70
- Rate on Saturday £3.20
- Rate on Sunday £3.20
- Rate per week £29.00
- Rate per month £115.00
- Rate per 3 months £335.00
- Rate per year £1153.00
Notes
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
Refreshment Facilities
No
Bicycle Storage
Spaces
46 spaces
Type of Storage
Stands
Location
Platform 1
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement services operate from the Bus Stop outside station entrance.
During disruption, ticket acceptance may be arranged on the TfL 370 Bus to Lakeside (for Chafford Hundred) and Romford via Upminster. These buses operate from bus stops on South Road, near the Royal Oak Public House.
Yes
Information to plan your onward journey is available in a printable format here
