Last updated:Yesterday at 22:49
Train companies affected:London Overground, Southern, Thameslink
Old Street (OLD)
Old Street station, Old Street, London, EC1Y 1BE
Station Information
Ticket Office
Opening Hours
No
London Fare Zone
Zone 1
Ticket Machines
No
Collect tickets bought online
- No
Accessible ticket machines
Yes
Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.
Height adjusted ticket office counter
No
Ticket office staff provide assistance where possible. See ticket office opening hours.
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from information point
Customer Information
No
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:40 - 00:40
- Information Services Opening Times Saturday: 05:40 - 00:40
- Information Services Opening Times Sunday: 07:00 - 00:40
Staff Help Available
- Staff Help Available Monday to Friday: 05:40 - 00:40
- Staff Help Available Saturday: 05:40 - 00:40
- Staff Help Available Sunday: 07:00 - 00:40
Customer Help Points
No
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:30 - 16:00
- Lost Property Saturday: No
- Lost Property Sunday: No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
This is a Category C station. This station does not have step-free access.
The Assistance Meeting Point is the Platform Office.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.
Height adjusted ticket office counter
No
Ticket office staff provide assistance where possible. See ticket office opening hours.
Induction loop
Yes
Ramp for train access
No
Accessible Toilets
No
Waiting rooms
Yes
This station is underground.
Seating area
No
There are no seats in the ticket hall. Seats are available on the platform.
Getting to and from the station
Accessible taxis here
Yes
Contact taxi operator directly
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:40 - 00:40
- Staff help available Saturday: 05:40 - 00:40
- Staff help available Sunday: 07:00 - 00:40
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: 07:00 - 22:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
"
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Thameslink.
"
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
Yes
This station is underground.
Seating Area
No
There are no seats in the ticket hall. Seats are available on the platform.
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
In adjacent shopping arcade
Pay Phones
No
Bicycle Storage
Spaces
36 spaces
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please see TfL's interactive map for details of bus routes and destinations served: https://tfl.gov.uk/plan-a-journey/?cid=plan-a-journey
Northern Line
Interchange at King's Cross St Pancras for National Rail services to Luton and Gatwick and the Piccadilly Line to Heathrow Terminals 2, 3, 4 and 5
