Last updated:Today at 21:53
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 21:18
Train companies affected:South Western Railway
Plymouth (PLY)
Plymouth station, North Road, Plymouth, Devon, PL4 6AB
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:25 - 20:00
- Opening Hours Saturday: 06:25 - 19:00
- Opening Hours Sunday: 08:00 - 19:00
Location
In ticket hall
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Accessible ticket machines are located at the station entrance by the ticket office.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
Smartcard Accepted
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 04:30 - 01:00
- Information Services Opening Times Saturday: 04:30 - 01:00
- Information Services Opening Times Sunday: 08:00 - 00:00
Staff Help Available
- Staff Help Available Monday to Saturday: 04:30 - 01:00
- Staff Help Available Sunday: 08:00 - 00:00
- Staff Help Available Monday to Friday: 04:30 - 01:00
- Staff Help Available Saturday: 04:30 - 01:00
Meeting point: Gateline.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Luggage Storage
No
Lost Property
Yes
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step Free Category A Station - This station has step free access to all platforms via lifts and the station subway. For a video tour of the station please visit: https://www.youtube.com/watch?v=xKz2G6l4hB8
Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Accessible ticket machines are located at the station entrance by the ticket office.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
- Waiting rooms Monday to Friday: 06:25 - 20:00
- Waiting rooms Saturday: 05:20 - 19:00
- Waiting rooms Sunday: 08:00 - 20:30
Entrance area, Platforms 4, 5/6 and 7/8
Seating area
Yes
Accessible public telephones
Yes
Station pay phones are not accessible
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available. Please request staff assistance.
Impaired mobility set down/pick-up point
Yes
Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - Ticket office main concourse. Please notify a member of staff.
Accessible spaces
7 spaces
Parking is free for valid blue badge holders.
Accessible car park equipment
Yes
Accessible ticket machine are available in the ticket hall.
Staff Help
Staff help available
- Staff help available Monday to Saturday: 04:30 - 01:00
- Staff help available Sunday: 08:00 - 00:00
- Staff help available Monday to Friday: 04:30 - 01:00
- Staff help available Saturday: 04:30 - 01:00
Meeting point: Gateline.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 4, Platform 7 and adjacent ticket counters.
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Yes
Within accessible wc's
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:25 - 20:00
- Waiting Rooms Saturday: 05:20 - 19:00
- Waiting Rooms Sunday: 08:00 - 20:30
Entrance area, Platforms 4, 5/6 and 7/8
Seating Area
Yes
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- North Road
- Plymouth
- PL4 6AB
- http://www.apcoa.co.uk(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
267 spaces
Accessible spaces
7 spaces
Parking is free for valid blue badge holders.
Accessible car park equipment
Yes
Accessible ticket machine are available in the ticket hall.
Impaired mobility set down/pick up points available
Yes
Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - Ticket office main concourse. Please notify a member of staff.
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £10.90
- Rate per week £54.50
- Rate per month £180.00
- Rate per 3 months £495.00
- Rate per year £1440.00
Notes
Hourly tariff available from Friday at 1600 to Sunday at 2359
Up to 1 hour = £2.20
Up to 2 hours = £2.60
Up to 3 hours = £3.50
Up to 6 hours = £4.00
6 hours plus = £8.50
ATM
Yes
Adjacent station entrance
Refreshment Facilities
Yes
Coffee shops and vending machines
Shops
Yes
WHSmith and Spar Supermarket, Coffee shops and vending machines
Pay Phones
Yes
Accessible Public Telephones
Yes
Station pay phones are not accessible
Public Wi-Fi
Yes
Connect to "GWR Free Station WiFi"
Post Boxes
Yes
Adjacent taxi rank
Bicycle Storage
Spaces
34 spaces
Cycles can be carried on our trains free of charge.
Type of Storage
Stands
Location
Platforms 3 and 4
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Plymouth Bike Hireplymouthbikehire.co.uk07577 279 928pre-booking required
More Information
Transport Links
Front of the station
Taxi Rank: Taxi rank is available at the station entrance, if you require an accessible taxi please approach a member of staff.
Information to plan your onward journey is available in a printable format here
Plymouth Bike Hireplymouthbikehire.co.uk07577 279 928pre-booking required
